10-27-2020 11:01 PM
Hi,
My company uses Office 365 Exchange Online plan 1, create email accounts, manage groups, etc., everything is OK, but I have a question?
I saw some email senders from their customer service, they use the same email address but uses different display name to reply my email inquiry, so probably different CS staff replied me.
For example, customer services CS Jason is on duty, he uses item 1 this name to reply my email, next day, Jason is off but CS Brenda is on duty, she uses item 2 to reply my email.....and later Joe uses item 3 to reply my email.....etc.
1 ABC corporate CS - Jason <info@abc.com>
2 ABC corporate CS - Brenda <info@abc.com>
3 ABC corporate CS - Joe <info@abc.com>
I wonder if I can configure and use multi display names for only one email address ?
10-28-2020 08:59 PM
10-29-2020 12:34 AM
There's nothing within O365 that allows for that. You can however use third party tools/add-ins if such functionality is needed, look them up online.
10-29-2020 10:27 PM
10-31-2020 08:37 AM
Hi @liyy23, you can do that using "ChooseFrom for Exchange Online" application.
11-08-2020 10:44 PM
11-09-2020 01:35 PM - edited 11-10-2020 09:27 AM