May 10 2021
09:11 AM
- last edited on
Feb 06 2023
04:04 AM
by
TechCommunityAP
May 10 2021
09:11 AM
- last edited on
Feb 06 2023
04:04 AM
by
TechCommunityAP
We current have an actively used Shared Mailbox (call it service@company.com).
However, we now want to create a full Microsoft 365 Group called Service, and have that email address associated with it, along with the other functions of a Group (Teams, SharePoint, etc.)
How would I go about doing this? If I create the Group and name it 'Service' will M365 automatically use that Shared Mailbox and turn it into the Group mailbox?
May 10 2021 10:45 AM
May 10 2021 10:55 AM
No. There is an option available for converting a classic distribution list to a modern Microsoft 365 group. The primary reason is, that the associated Microsoft 365 group mailbox in some way acts like a classic shared mailbox, but it is hidden from the administration. The object you can control is the group object. In addition, a Microsoft 365 group comes with a SharePoint site.
You must create a new Microsoft 365 group for that purpose.
But be aware that the backend process for creating the group uses the domain in your tenant that is set as default. Not every client, allowing group creation, provides an option to enter an email address of your choice. In that case, you can change the primary address afterward manually.
Here is further information that you might follow, when using Exchange hybrid:
May 13 2021 11:55 AM