Azure Information Protection, Outlook and Do Not Forward

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Regular Contributor

Hi

 

I have installed Azure Information Protection, Configured my labels and I am now testing AZURE Information Protection.  When I create a new message in Outlook 2016, and I click on "Do Not Forward" I get the error message "Sorry Something Went Wrong opening Information Rights Management". (See enclosed document.).

 

Thanks

 

Nigel

3 Replies
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Hi @Nigel Price,

 

Is the client the latest version ? Can you confirm that you are signed-in in Office?

 

You can clear the Cache of AIP client using this procedure. https://docs.microsoft.com/en-us/azure/information-protection/refresh-templates

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Hi @Nuno Silva

 

Yes - Logged in.

 

Client Version: 1.37.19.0

 

Cache cleared.

 

If I have more than one username in my Outlook.

 

I am assuming only the Azure tenancy which has AIP switched on will work.  What happens to the other usernames whose Azure Tenancy does not have AIP switched on ?

 

Would I get an "nice" error message if I tried using AIP labels on the usernames which do not have AIP switched on or will I get a pop out error message ?

 

Regards

 

Nigel

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Hi @Nigel Price,

 

Maybe several users without AIP. Try to create another Outlook Profile with only the user that has access to AIP and test it.