Azure Information Protection, Outlook and Do Not Forward

[Nigel Price]

Hi

I have installed Azure Information Protection, Configured my labels and I am now testing AZURE Information Protection.  When I create a new message in Outlook 2016, and I click on "Do Not Forward" I get the error message "Sorry Something Went Wrong opening Information Rights Management". (See enclosed document.).

Thanks

Nigel

[#2]

Hi @Nigel Price,

Is the client the latest version ? Can you confirm that you are signed-in in Office?

You can clear the Cache of AIP client using this procedure. https://docs.microsoft.com/en-us/azure/information-protection/refresh-templates

[#3]

Hi @Nuno Silva

Yes - Logged in.

Client Version: 1.37.19.0

Cache cleared.

If I have more than one username in my Outlook.

I am assuming only the Azure tenancy which has AIP switched on will work.  What happens to the other usernames whose Azure Tenancy does not have AIP switched on ?

Would I get an "nice" error message if I tried using AIP labels on the usernames which do not have AIP switched on or will I get a pop out error message ?

Regards

Nigel

[#4]

Hi @Nigel Price,

Maybe several users without AIP. Try to create another Outlook Profile with only the user that has access to AIP and test it.