Avoid mails being moved to junk for certain recipient

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Occasional Contributor

I am using my Office 365 mail account for a number of incoming mail accounts. For my main mail address I get too many false positive junk mails. For all the others addresses a false positive does not matter that much. Is there an option or a possible rule to disable junk mail filtering for just my main mail address?

7 Replies
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I would suggest looking into why the messages are being marked as false positive. In many cases, this can be caused by Outlook's junk add-in, and yes you should totally disable this one. You can toggle it server side as well via the Set-MailboxJunkEmailConfiguration cmdlet. Or you can also configure a separate spam policy for it via the controls in the SCC.

 

You should also report each of the false positives via the Report add-in, so that Microsoft adjusts the filters.

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@Ricardo Viana I do that all the time, but of course there are new senders all the time and again I'll be getting false positives.

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@Vasil Michev When I am looking at the Junk Mail Options in the Outlook 365 desktop client, then I am looking at options that are actually being used server-side, right? At least I can see the same safe senders when I am setting the options in the Outlook web client. Or what are you referring to with "Outlook junk add-in"?

 

I was hoping that there is a simple possibility, e.g. a server site rule, that allows to exclude my main email address from being junk filtered. BTW, outlook classified the notifications sent from this forum as junk.

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No, you are looking at the client-side Junk settings, some of which are synced with the server. As I said above, figure out which filter is responsible for marking the messages, then take any appropriate actions. This article gives you detailed instructions: https://www.slipstick.com/outlook/rules/moved-message-junk-email-folder/

 

Generally speaking, adding safe senders via Outlook should resolve the issue, but you should still check why the messages are being marked in the first place.

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@Vasil Michev I get it now, thanks. But all my junk messages are moved to the junk mail folder by the server - that's what it says in Outlook on the top of all messages. So I guess I would only be able to avoid marking some messages as junk by altering the server rules - which I think I can not. At least there are no specific server-side rules that I can see.

 

So I guess my initial idea - setting up the server site junk mail rules to not filter mails that were sent to specific recipients - is not doable.

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In general you should speak to your IT folks to adjust the filtering rules as needed. You can whitelist some addresses via Outlook/OWA, and that will help some messages bypass filtering, but it really depends on many factors, most importantly the reason messages are being flagged as spam in the first place.