AvePoint Office 365 Backup Job Exception- Missing Web Part

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We are using AvePoint Online Services to backup our data in Office 365. While AvePoint is working properly will almost all our SharePoint sites, it is throwing an exception upon job completion  The error description reads: "An error occurred while backing up the item. Item ID: e34a9f32-9d46-47bb-9057-900f372080b3, Item Name: Home.aspx, Error: The operation could not be completed because the Web Part is not on this page.."

The web part is on: https://[ORGANIZATION].sharepoint.com/Site Pages/Home.aspx cannot be displayed on the web page.

Can you tell us which Web Part is causing this exception in the backup job?

What’s also curious is we cannot access the Web Parts Maintenance Page at:

https://[ORGANIZATION].sharepoint.com/SitePages/Home.aspx?contents=1

“Something went wrong:

Correlation ID: 36b4649f-c001-b000-19be-9d23732c8879”

 

We’ve reached out to AvePoint for their analysis of the issue and they provided the following:

“AvePoint Cloud Backup is using SharePoint Client API to retrieve web parts to backup, not using another web part for synchronization. Below are the details about the API that Cloud Backup uses and the exception which occurred while using the SharePoint Client API to retrieve the web parts on this page, Microsoft could use the CorrelationId (bbec619f-e0ad-b000-11bc-2c282331cd24) for troubleshooting.

 

The API that Cloud Backup used to get LimitedWebPartManager: Microsoft.SharePoint.Client.File.GetLimitedWebPartManager(PersonalizationScope.Shared)

Load properties: Microsoft.SharePoint.Client.WebParts.LimitedWebPartManager.WebParts.Include(

                            wpd => wpd.WebPart.ZoneIndex,

                            wpd => wpd.ZoneId,

                            wpd => wpd.Id,

                            wpd => wpd.WebPart.ExportMode,

                            wpd => wpd.WebPart.Hidden,

                            wpd => wpd.WebPart.IsClosed,

                            wpd => wpd.WebPart.Subtitle,

                            wpd => wpd.WebPart.Title,

                            wpd => wpd.WebPart.TitleUrl)

 

CorrelationId:bbec619f-e0ad-b000-11bc-2c282331cd24

Exception occurred time: 07-01 23:03:26,365 UTC time

ErrorTypeName: Microsoft.SharePoint.WebPartPages.WebPartPageUserException

Error Message: Microsoft.SharePoint.Client.ServerException: The operation could not be completed because the Web Part is not on this page.

   at Microsoft.SharePoint.Client.ClientRequest.ProcessResponseStream(Stream responseStream)

   at Microsoft.SharePoint.Client.ClientRequest.ProcessResponse()

   at Microsoft.SharePoint.Client.ClientContext.ExecuteQuery()

 

An exception occurred when loading the web part maintenance page, so we suspect that something went wrong on this page.”

 

Can anyone help determine what’s wrong with the web part on the Home.aspx, or why it’s missing? Is there anything we can do to delete or remove it so that the backup job can complete?


Does anyone have any similar experience with AvePoint Office 365 backup?

 

Thanks

 

 

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