Annoying Word pop up in Microsoft 365

%3CLINGO-SUB%20id%3D%22lingo-sub-1618251%22%20slang%3D%22en-US%22%3EAnnoying%20Word%20pop%20up%20in%20Microsoft%20365%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1618251%22%20slang%3D%22en-US%22%3E%3CP%3EHi%3C%2FP%3E%3CP%3EWe%20are%20using%20Microsoft%20365%20and%20documents%20are%20configured%20to%20open%20in%20the%20browser%20in%20all%20our%20libraries%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhen%20a%20user%20clicks%20the%20New%20button%20and%20selects%20the%20Document%20content%20type%20-%20Word%20online%20begins%20to%20open%20and%20then%20we%20get%20this%20popup%3A%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22tonesword_0-1598609072919.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F215217i1EF6040696C2313A%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20title%3D%22tonesword_0-1598609072919.png%22%20alt%3D%22tonesword_0-1598609072919.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EClick%20Yes%20and%20the%20doc%20opens%20fine%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20is%20obviously%20a%20really%20poor%20user%20experience%20and%20this%20is%20just%20using%20the%20default%20content%20type%20in%20a%20normal%20library%3C%2FP%3E%3CP%3EWe've%20created%20custom%20content%20types%20and%20the%20same%20thing%20happens%20-%20every%20time%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhy%20is%20this%20happening%20and%20what%20can%20we%20do%20to%20make%20it%20go%20away%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1618251%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOffice%20Apps%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESharePoint%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Occasional Visitor

Hi

We are using Microsoft 365 and documents are configured to open in the browser in all our libraries

 

When a user clicks the New button and selects the Document content type - Word online begins to open and then we get this popup:

tonesword_0-1598609072919.png

 

 

Click Yes and the doc opens fine

 

This is obviously a really poor user experience and this is just using the default content type in a normal library

We've created custom content types and the same thing happens - every time

 

Why is this happening and what can we do to make it go away?

 

Thanks

0 Replies