Annoying Word pop up in Microsoft 365

Occasional Visitor


We are using Microsoft 365 and documents are configured to open in the browser in all our libraries


When a user clicks the New button and selects the Document content type - Word online begins to open and then we get this popup:




Click Yes and the doc opens fine


This is obviously a really poor user experience and this is just using the default content type in a normal library

We've created custom content types and the same thing happens - every time


Why is this happening and what can we do to make it go away?



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