All office apps crash when going to account page

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ount%20page%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-275271%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20did%20a%20complete%20repair%20of%20Office%20but%20the%20problem%20still%20persists...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-275242%22%20slang%3D%22en-US%22%3ERe%3A%20All%20office%20apps%20crash%20when%20going%20to%20account%20page%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-275242%22%20slang%3D%22en-US%22%3EPlease%20try%20a%20repair%20from%20the%20control%20panel%20-%20program%20and%20features%3C%2FLINGO-BODY%3E
New Contributor

Hi there,

 

So recently we have updates to a new Office 365 ProPlus, build (1810, 11001,20038). And since that build, we go to File -> Office Account, the moment we click on Office Account the whole application just disappears, crashes completely. This is in all applications of the office suite btw, so Outlook, Word, Excel, etc, etc,...

 

So far the event viewer and searches on the world wide web have yielded no solution or anyone else with the same problem...

 

Any thoughts on this?

 

 

EDIT: Event Viewer

 

Log Name: Application
Source: Application Error
Date: 18-10-2018 09:35:49
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: *************
Description:
Faulting application name: OUTLOOK.EXE, version: 16.0.11001.20038, time stamp: 0x5bbd14c6
Faulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x5bbbc4e5
Exception code: 0x01483052
Fault offset: 0x001972cc
Faulting process id: 0x1b6c
Faulting application start time: 0x01d466b52baea5d3
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso20win32client.dll
Report Id: 1dd72237-23bf-4fc0-9c40-d6e7049a8d41
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-10-18T07:35:49.901466300Z" />
<EventRecordID>11153</EventRecordID>
<Channel>Application</Channel>
<Computer>*************</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>16.0.11001.20038</Data>
<Data>5bbd14c6</Data>
<Data>mso20win32client.dll</Data>
<Data>0.0.0.0</Data>
<Data>5bbbc4e5</Data>
<Data>01483052</Data>
<Data>001972cc</Data>
<Data>1b6c</Data>
<Data>01d466b52baea5d3</Data>
<Data>C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE</Data>
<Data>C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso20win32client.dll</Data>
<Data>1dd72237-23bf-4fc0-9c40-d6e7049a8d41</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

2 Replies
Please try a repair from the control panel - program and features

We did a complete repair of Office but the problem still persists...