10-24-2018 05:39 AM
10-24-2018 05:48 AM
10-24-2018 06:00 AM
Yes, we followed those instructions. That is how we got the Microsoft Extra Storage Subscription.
10-24-2018 07:42 AM
Did they adjust individual storage for the site in question they are wanting to increase?
There should be both a SharePoint tenant wide storage allocation, as well as a specific site allocation.
If this is a tenant wide thing, and nothing has increased, you will likely need to open up a premier case and take it up with Microsoft.