Jan 23 2018 08:48 PM
Jan 23 2018 08:48 PM
The Daily Task List in the Calendar will frequently superimpose or overlap random text or shading over the Tasks listed for a particular day. This superimposed content appears be drawn from an email or part of a Calendar entry, or it may simply be a block or grey or black shading or random numbers. I have attached TWO examples of this but, as I have said, it manifests in many different forms. In these examples, the Daily Task List for Tuesday is affected however this issue has affected the Daily Task List for any day in the Calendar. The affected day is not necessarily the ACTUAL day (i.e. today is Wednesday however the issue might be affecting the Daily Task List for Friday).
I can turn the Daily Task List off then on to (temporarily) rectify the issue however it reoccurs whenever I move between Outlook folders (e.g. from Calendar to Mail, then back to Calendar) .
I have escalated this issue via my MS Office 365 service provider who arranged for me to spend considerable time troubleshooting this issue with a very helpful Microsoft Support Engineer. We completely uninstalled then reinstalled MS Office 365 however the problem still persists. The Microsoft Support Engineer suggested this issue could be a product feature-related a bug within the application.
I would be grateful if you could investigate and respond and/or provide an update to resolve the issue. Thank you.
Jan 25 2018 03:02 PM
Jan 25 2018 03:51 PM
Thanks so much for your message. It has proven to be extremely difficult to find out where to turn with this issue. The whole Microsoft support experience has been sub-standard and not at all what I would expect for a paid product. The support process seems to be deliberately designed to make it difficult, even for paid customers, to make contact with the relevant support area.
I initially escalated the issue via my service provider (Telstra) who escalated to the Microsoft Engineer. He was excellent and was very thorough in his initial troubleshooting. We spent two hours together on the phone. However I don't believe the Microsoft Support Engineer escalated this issue any further. He stated there would be more of a chance it would be looked at if details were logged by a customer. He stated that he believed it was a feature-related issue and advised me to log details on Outlook Uservoice. I did as he advised but subsequently received an email from an unmonitored Microsoft email advising me not to log the issue on Uservoice, but to log it on one of the following forums:
(Primary) Outlook consumer issues, http://answers.microsoft.com/en-us/office/forum/outlook
Outlook 2016 Insider builds, http://answers.microsoft.com/en-us/office/forum/office_insider
Outlook for IT and Exchange professionals, https://social.technet.microsoft.com/Forums/en-US/home?forum=outlook
Outlook for Office 365 business subscription plans, https://community.office365.com/en-us/f/158
I chose the last link, however it does not work! I had no way of making contact with Microsoft so went back to my service provider, who recontacted the Microsoft Support Engineer, who then advised that I log my issue here.
As you can probably tell, I am less than impressed by this passing from pillar to post, especially since this is a paid product. I would be extremely grateful if you or your colleagues could, once and for all, advise the correct process/forum for escalating this issue. I would also be grateful if you could pass details of my experience onto your customer experience team so that your customer support processes might be improved. Thank you.
Jan 30 2018 05:17 PM
Sep 15 2018 10:11 AM
This was posted in January. I'm still experience this same issue. A week ago, I started to get strange fonts in the Task List, so it is unreadable. Any info on when these issues will be fixed.
Oct 16 2018 05:29 PM
If it makes you feel any better, I have exactly the same issue and have also have had no luck getting a fix.
Are you using a Surface?
There are some possible solutions here:
Perhaps you could try this"
"Disabling "Use animations when expanding conversations and groups" at the bottom of the advanced outlook 2016 options fixed this problem for us on Win7 and Win10. "