Home

Re: Welcome to the Office 365 Adoption Content Pack in PowerBI AMA!

%3CLINGO-SUB%20id%3D%22lingo-sub-75803%22%20slang%3D%22en-US%22%3ERe%3A%20Welcome%20to%20the%20Office%20365%20Adoption%20Content%20Pack%20in%20PowerBI%20AMA!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-75803%22%20slang%3D%22en-US%22%3E%3CP%3EGood%20day!%20I'm%20Aljohn%20from%20Philippines.%20I%20have%20a%20question%20regarding%20Active%20user%20count%20by%20product%20and%20user%20location%20because%20on%20our%20PowerBI%20Adoption%20Preview%2C%20there's%20an%20active%20user%20appearing%20in%20North%20America%20but%20we%20don't%20have%20any%20user%20on%20that%20location.%20How%20can%20I%20correct%20our%20Dashboard%20to%20show%20accurate%20location%20of%20users.%20Thank%20you.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-76453%22%20slang%3D%22en-US%22%3ERe%3A%20Welcome%20to%20the%20Office%20365%20Adoption%20Content%20Pack%20in%20PowerBI%20AMA!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-76453%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20all%2C%3C%2FP%3E%0A%3CP%3EJuan%20Carlos%20is%20correct.%20We%20capture%20the%20user%20info%20at%20the%20end%20of%20each%20month.%20So%20if%20you%20have%20changed%20any%20AD%20information%20in%20June%2C%20it%20will%20show%20up%20with%20the%20first%20refresh%20in%20early%20July.%3C%2FP%3E%0A%3CP%3EIf%20you%20still%20then%20see%20inconsistencies%20in%20the%20map%2C%20please%20open%20a%20support%20ticket.%3C%2FP%3E%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%3CP%3EAnne%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-75926%22%20slang%3D%22en-US%22%3ERe%3A%20Welcome%20to%20the%20Office%20365%20Adoption%20Content%20Pack%20in%20PowerBI%20AMA!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-75926%22%20slang%3D%22en-US%22%3EAnd%20just%20bear%20in%20mind%20the%20information%20you%20upate%20will%20not%20be%20reflected%20inmediately%20in%20the%20content%20pack%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-75913%22%20slang%3D%22en-US%22%3ERe%3A%20Welcome%20to%20the%20Office%20365%20Adoption%20Content%20Pack%20in%20PowerBI%20AMA!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-75913%22%20slang%3D%22en-US%22%3E%3CP%3EMake%20sure%20the%20information%20for%20the%20user%20in%20Office%20365%20is%20correct.%20Find%20the%20user%20and%20make%20sure%20all%20their%20information%20(example%20in%20attached%20screenshot)%20is%20correct.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-75909%22%20slang%3D%22en-US%22%3ERe%3A%20Welcome%20to%20the%20Office%20365%20Adoption%20Content%20Pack%20in%20PowerBI%20AMA!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-75909%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20your%20reply.%20Yes%2C%20City%20is%20listed%20correct%20but%20I'll%20check%20again%20on%20user%20data%20in%20AD%20and%20Office%20365.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-75904%22%20slang%3D%22en-US%22%3ERe%3A%20Welcome%20to%20the%20Office%20365%20Adoption%20Content%20Pack%20in%20PowerBI%20AMA!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-75904%22%20slang%3D%22en-US%22%3E%3CP%3EYes%2C%20country%20or%20region%20is%20set%20as%20Sri%20Lanka.%20I'll%20check%20again%20on%20the%20user%20data%20in%20AD%20from%20where%20is%20this%20being%20captured%20by%20PowerBI.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-75896%22%20slang%3D%22en-US%22%3ERe%3A%20Welcome%20to%20the%20Office%20365%20Adoption%20Content%20Pack%20in%20PowerBI%20AMA!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-75896%22%20slang%3D%22en-US%22%3E%3CP%3EI%20tried%20several%20ways%20to%20replicate%20the%20issue%20with%20Bing%20maps%20and%20was%20unable.%20I%20am%20wondering%20if%20there%20is%20some%20underlying%20issue%20with%20that%20user's%20account%20or%20activities%2C%20but%20that%20is%20just%20a%20guess.%3C%2FP%3E%3CP%3EAlso%2C%20is%20that%20user%20identified%20as%20being%20a%20North%20American%20user%2C%20even%20if%20their%20city%20is%20listed%20correctly%3F%20(just%20brainstorming)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-75885%22%20slang%3D%22en-US%22%3ERe%3A%20Welcome%20to%20the%20Office%20365%20Adoption%20Content%20Pack%20in%20PowerBI%20AMA!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-75885%22%20slang%3D%22en-US%22%3E%3CP%3EIs%20the%20country%20field%20identified%20as%20Sri%20Lanka%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-75883%22%20slang%3D%22en-US%22%3ERe%3A%20Welcome%20to%20the%20Office%20365%20Adoption%20Content%20Pack%20in%20PowerBI%20AMA!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-75883%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Anne%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%20for%20your%20reply.%20Upon%20checking%20the%20City%20is%20in%20Kottawa%20which%20is%20a%20suburb%20in%20Colombo%2C%20Sri%20Lanka%20but%20it%20is%20mapped%20in%20North%20America%20region.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20301px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F15502iB0E63D338315C584%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22PowerBI.jpg%22%20title%3D%22PowerBI.jpg%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-75840%22%20slang%3D%22en-US%22%3ERe%3A%20Welcome%20to%20the%20Office%20365%20Adoption%20Content%20Pack%20in%20PowerBI%20AMA!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-75840%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Aljohn%2C%3C%2FP%3E%0A%3CP%3Eplease%20check%20if%20all%20AD%20information%20(city%2C%20state%20and%20country)%20for%20that%20user%20is%20populated%20correctly.%20If%20one%20value%20is%20not%20correct%2C%20Power%20BI%20might%20interpret%20it%20incorrectly%20and%20this%20might%20then%20show%20up%20in%20the%20wrong%20way%20on%20the%20map.%3C%2FP%3E%0A%3CP%3EWe%20show%20all%20three%20values%20when%20you%20hover%20over%20it.%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%3CP%3EAnne%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Frequent Contributor

Good day! I'm Aljohn from Philippines. I have a question regarding Active user count by product and user location because on our PowerBI Adoption Preview, there's an active user appearing in North America but we don't have any user on that location. How can I correct our Dashboard to show accurate location of users. Thank you.

9 Replies
Highlighted

Hi Aljohn,

please check if all AD information (city, state and country) for that user is populated correctly. If one value is not correct, Power BI might interpret it incorrectly and this might then show up in the wrong way on the map.

We show all three values when you hover over it. 

Thanks,

Anne

Highlighted

Hi Anne,

 

Thank you for your reply. Upon checking the City is in Kottawa which is a suburb in Colombo, Sri Lanka but it is mapped in North America region.

 

PowerBI.jpg

 

 

Highlighted

Is the country field identified as Sri Lanka?

Highlighted

I tried several ways to replicate the issue with Bing maps and was unable. I am wondering if there is some underlying issue with that user's account or activities, but that is just a guess.

Also, is that user identified as being a North American user, even if their city is listed correctly? (just brainstorming)

Highlighted

Yes, country or region is set as Sri Lanka. I'll check again on the user data in AD from where is this being captured by PowerBI.

Highlighted

Thank you for your reply. Yes, City is listed correct but I'll check again on user data in AD and Office 365.

Highlighted

Make sure the information for the user in Office 365 is correct. Find the user and make sure all their information (example in attached screenshot) is correct.

Highlighted
And just bear in mind the information you upate will not be reflected inmediately in the content pack
Highlighted

Hi all,

Juan Carlos is correct. We capture the user info at the end of each month. So if you have changed any AD information in June, it will show up with the first refresh in early July.

If you still then see inconsistencies in the map, please open a support ticket.

Thanks,

Anne

Related Conversations