When Partners post inquires related to pricing, licensing, and incentives for the CSP Program, within 48 business hours and as long as the Team is not out of the office, the Licensing Concierge will:
- Provide guidance to the correct information and provide best practices and tips on how to better locate content related to CSP licensing questions.
- Clarify the licensing policies and procedures for products & services under the CSP program.
- Clarify promotions, pricing, and incentives under the CSP program.
- Report discrepancies in Microsoft Licensing Guide and/or other Microsoft documentation.
The Licensing Concierge is unable to assist with tenant related inquiries or provide technical support. If you require technical assistance, the preferred path is to utilize the information in Partner Center.
If further assistance is needed, Partners can then open a support ticket in Partner Center.
Partners that do not yet use Partner Center can sign into the Support page on the Microsoft partner website at partner.microsoft.com/Support to see their support options.
Alternatively, CSP Partners you may want to consider purchasing an Action Pack where you will be provided with technical advisory hours, including personalized guidance from Microsoft technical consultants, to help you with onboarding, presales, or deep technical scenarios. Microsoft Action Pack
Regards,
Microsoft Licensing Concierge
