NCE Renewal Window missed

[mdonahueflyingbuttresscom]

Hi.  I thought there'd already be topics on this, but....

We missed the 7 day window to modify (down) the number of seats for a client (NCE).  By 2 days.  Opened a ticket w/ Support. Support says nope, no exceptions. No, you cannot transfer the licenses to another client. No, you cannot get credit for the amount spent.

Any ideas on any outcome other than eating it?

Thanks in advance.

[#2]

@mdonahueflyingbuttresscom I have moved your post to our NCE discussion board in hopes someone can help you there. 

Thanks for being part of the community! -jill

[#3]

Hi @mdonahueflyingbuttresscom 

I see that you posted this on yesterday, but it looks like this post was just move into the NCE community today by @JillArmourMicrosoft 

I'm sorry that you missed the cancelation window; however, unfortunately, the partner community members are not able to override the decision you've received from your support ticket.  The 168hr NCE cancelation is explained on pg. 9 of the NCE Handbook (found in Partner Center, login req'd):

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, if after reviewing the information you have additional questions, please let me know.

Regards,

Microsoft CSP Licensing Concierge

[#4]

No credit if you drop licences after 7 day window. Might as well use those licences till next renewal. Hopefully these are monthly and not annual term. Remember to turn off auto renew.

[#5]

@mdonahueflyingbuttresscom Like Mikhail said, not really any other option except to 'eating it'. Microsoft is not going to give an exception on this. 

Next time you should schedule a subscription change (reduce seats, change term, change billing, coterminosity) before the renewal date, so that on renewal date the change will automatically take place. The "Manage Renewal" function in Partner Center.

That way you don't have to put reminders in your calendar to make changes within the 7-days period and have mistakes like this happen if you miss it. Just schedule the change, and forget about it