Customer Insights - Environments

[Benny6277]

Dear all, we have a customer that is currently using D365 Marketing attach license and has two more non-production environments with the SKU D365 Marketing additional non-prod applications. However, they will need to transition to the new SKUs for Customer Insights. Do you know how many environments are included in the Customer Insights license? Our customer needs 1 prod and 2 non-prod environments running.  We see that the additional non-prod SKU is not available in the new pricelists anymore so we are not sure if the Customer Insights includes more than 1 test environment.

Thank you! 

[#2 · Accepted solution]

Hi @Benny6277 

Per pg.29 of the D365 LG, Customer Insights is licensed per tenant and includes entitlements to install both the Customer Insights - Journeys and Customer Insights - Data applications in up to four different environments.

Also, you can easily switch any environment from sandbox to production, or production to sandbox, at any time. The Customer Insights - Journeys app doesn't limit this standard platform operation. 

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.

Regards,

Microsoft CSP Licensing Concierge

[#3]

@Benny6277 

I've just been informed of a Teams channel designed for Partners to ask questions about Customer Insights -  D365 Customer Insights & Marketing - Partner Voice Program | General | Microsoft Teams

Hope this helps! 

Regards,

Microsoft CSP Licensing Concierge