My Program crashes suddenly every day with a Kernelbase Error

Copper Contributor

Hi,

 

My program without any change started to crash.
This has happened to 3 servers, and they all have the BitDefender antivirus.
I have added the folder path of my execution in the exclusion list to all 3, and on the 2 servers
the problem seems to be fixed. On the 3rd one, it keeps crashing.
How can I fix the problem? The program has not changed the last 6 months and started happening on all 3 servers around the same time.

 

The event viewer shows this:

Faulting application name: DDispatcherService.exe, version: 2.4.3.26, time stamp: 0x61a60abd
Faulting module name: KERNELBASE.dll, version: 10.0.17763.2300, time stamp: 0xd055b226
Exception code: 0xe0434352
Fault offset: 0x00123542
Faulting process id: 0x2f44
Faulting application start time: 0x01d8052c2443c06b
Faulting application path: C:\Program Files (x86)\DD\DDispatcher.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 5813572f-e03f-4026-a236-c5fd89647bfd
Faulting package full name: 
Faulting package-relative application ID: 


And a Windows Error Reporting:

Fault bucket 1426045923025303762, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: DDispatcherService.exe
P2: 2.4.3.26
P3: 61a60abd
P4: KERNELBASE.dll
P5: 10.0.17763.2300
P6: d055b226
P7: e0434352
P8: 00123542
P9: 
P10: 

 

 

The minidump is the below:

Version=1
EventType=APPCRASH
EventTime=132838809590781267
ReportType=2
Consent=1
UploadTime=132838809609219639
ReportStatus=268435456
ReportIdentifier=6c93b100-3250-47a7-a9b0-af8e678f908e
IntegratorReportIdentifier=ff9bd1dc-9cce-414b-a4e5-06fab24be09f
Wow64Host=34404
Wow64Guest=332
NsAppName=DDispatcher.exe
OriginalFilename=ORCADispatcher.exe
AppSessionGuid=00002268-0000-0036-81ca-01d04eefd701
TargetAppId=W:0000fd49ac2a2446d51c1618f26dc2aac6e000000904!00006ee9cc2a63e4cd5763015b7f4f2986426226556b!DDispatcher.exe
TargetAppVer=2021//11//30:07:35:40!0!DDispatcher.exe
BootId=4294967295
ServiceSplit=4294967294
TargetAsId=51125
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=2f418cc290d9960ec45faf9f34c5cb50
Response.BucketTable=1
Response.LegacyBucketId=1468085101866109776
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=DDispatcher.exe
Sig[1].Name=Application Version
Sig[1].Value=2.4.3.26
Sig[2].Name=Application Timestamp
Sig[2].Value=61a5d44c
Sig[3].Name=Fault Module Name
Sig[3].Value=KERNELBASE.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.17763.2300
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=d055b226
Sig[6].Name=Exception Code
Sig[6].Value=e0434352
Sig[7].Name=Exception Offset
Sig[7].Value=00123542
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.17763.2.0.0.272.7
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1032
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=4414
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=441449d45b16b50a448c25c3c19018ff
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=f18c
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=f18ce686755039c1959d24eafe818cbb
UI[2]=C:\Program Files (x86)\DD\DDispatcher.exe
UI[5]=Check online for a solution (recommended)
UI[6]=Check for a solution later (recommended)
UI[7]=Close
UI[8]=DDispatcher Service stopped working and was closed
UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
UI[10]=&Close
LoadedModule[0]=C:\Program Files (x86)\DD\DDispatcher.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\Windows\System32\KERNEL32.dll
LoadedModule[4]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[5]=C:\Program Files\Bitdefender\Endpoint Security\bdhkm\dlls_265668779268828305\bdhkm32.dll
LoadedModule[6]=C:\Program Files\Bitdefender\Endpoint Security\atcuf\dlls_265668778449577156\atcuf32.dll
LoadedModule[7]=C:\Windows\System32\ADVAPI32.dll
LoadedModule[8]=C:\Windows\System32\msvcrt.dll
LoadedModule[9]=C:\Windows\System32\sechost.dll
LoadedModule[10]=C:\Windows\System32\RPCRT4.dll
LoadedModule[11]=C:\Windows\System32\SspiCli.dll
LoadedModule[12]=C:\Windows\System32\CRYPTBASE.dll
LoadedModule[13]=C:\Windows\System32\bcryptPrimitives.dll
LoadedModule[14]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
LoadedModule[15]=C:\Windows\System32\SHLWAPI.dll
LoadedModule[16]=C:\Windows\System32\combase.dll
LoadedModule[17]=C:\Windows\System32\ucrtbase.dll
LoadedModule[18]=C:\Windows\System32\GDI32.dll
LoadedModule[19]=C:\Windows\System32\gdi32full.dll
LoadedModule[20]=C:\Windows\System32\msvcp_win.dll
LoadedModule[21]=C:\Windows\System32\USER32.dll
LoadedModule[22]=C:\Windows\System32\win32u.dll
LoadedModule[23]=C:\Windows\System32\kernel.appcore.dll
LoadedModule[24]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[25]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
LoadedModule[26]=C:\Windows\SYSTEM32\MSVCR120_CLR0400.dll
LoadedModule[27]=C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\6adbe86137d46bdee6a2f3ea31580ae6\mscorlib.ni.dll
LoadedModule[28]=C:\Windows\System32\ole32.dll
LoadedModule[29]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clrjit.dll
LoadedModule[30]=C:\Windows\System32\OLEAUT32.dll
LoadedModule[31]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System\a80c9fa6c622fdba92052bf8d2161593\System.ni.dll
LoadedModule[32]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Serv759bfb78#\2f13c52680ff400d16e9d8271504a3c6\System.ServiceProcess.ni.dll
LoadedModule[33]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Core\c91e39e547f0bdd60e1f1f9ea73d2795\System.Core.ni.dll
LoadedModule[34]=C:\Windows\System32\shell32.dll
LoadedModule[35]=C:\Windows\System32\cfgmgr32.dll
LoadedModule[36]=C:\Windows\System32\shcore.dll
LoadedModule[37]=C:\Windows\System32\windows.storage.dll
LoadedModule[38]=C:\Windows\System32\profapi.dll
LoadedModule[39]=C:\Windows\System32\powrprof.dll
LoadedModule[40]=C:\Windows\System32\cryptsp.dll
LoadedModule[41]=C:\Windows\system32\rsaenh.dll
LoadedModule[42]=C:\Windows\System32\bcrypt.dll
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LoadedModule[45]=C:\Windows\System32\clbcatq.dll
LoadedModule[46]=C:\Windows\system32\wbem\wmiutils.dll
LoadedModule[47]=C:\Windows\SYSTEM32\wbemcomn.dll
LoadedModule[48]=C:\Windows\System32\WS2_32.dll
LoadedModule[49]=C:\Windows\system32\wbem\wbemprox.dll
LoadedModule[50]=C:\Windows\system32\wbem\wbemsvc.dll
LoadedModule[51]=C:\Windows\system32\wbem\fastprox.dll
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LoadedModule[54]=C:\Windows\Microsoft.Net\assembly\GAC_32\System.Data\v4.0_4.0.0.0__b77a5c561934e089\System.Data.dll
LoadedModule[55]=C:\Windows\System32\CRYPT32.dll
LoadedModule[56]=C:\Windows\System32\MSASN1.dll
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LoadedModule[60]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Servd1dec626#\f3d048b3c9c3bba36e65fa5020a48613\System.ServiceModel.Internals.ni.dll
LoadedModule[61]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xml\d7c427fb2d7fedaca511f3f67445a463\System.Xml.ni.dll
LoadedModule[62]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Web.Services\5270c6f8ea8d61c6f3044201cb02d9c1\System.Web.Services.ni.dll
LoadedModule[63]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Net.Http\16b57d581d6092d7254542ffb88c315d\System.Net.Http.ni.dll
LoadedModule[64]=C:\Windows\SYSTEM32\httpapi.dll
LoadedModule[65]=C:\Windows\System32\psapi.dll
LoadedModule[66]=C:\Windows\system32\mswsock.dll
LoadedModule[67]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[68]=C:\Windows\System32\NSI.dll
LoadedModule[69]=C:\Windows\SYSTEM32\IPHLPAPI.DLL

LoadedModule[70]=C:\Windows\System32\rasadhlp.dll

LoadedModule[71]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[72]=C:\Windows\SYSTEM32\urlmon.dll
LoadedModule[73]=C:\Windows\SYSTEM32\iertutil.dll
LoadedModule[74]=C:\Windows\SYSTEM32\srvcli.dll
LoadedModule[75]=C:\Windows\SYSTEM32\netutils.dll
LoadedModule[76]=C:\Windows\SYSTEM32\PROPSYS.dll
LoadedModule[77]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Transactions\886904aeefc0872fa78de624ce064f2d\System.Transactions.ni.dll
LoadedModule[78]=C:\Windows\Microsoft.Net\assembly\GAC_32\System.Transactions\v4.0_4.0.0.0__b77a5c561934e089\System.Transactions.dll
LoadedModule[79]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Numerics\e2705db391fbe1128163d804900b21a6\System.Numerics.ni.dll
LoadedModule[80]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Data86569bbf#\82f6f9963ea7b9fdd97b7602d09610c1\System.Data.OracleClient.ni.dll
LoadedModule[81]=C:\Windows\Microsoft.Net\assembly\GAC_32\System.Data.OracleClient\v4.0_4.0.0.0__b77a5c561934e089\System.Data.OracleClient.dll
LoadedModule[82]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xml.Linq\8aaa0ec6395d167df3d8beebee4e6cf9\System.Xml.Linq.ni.dll
LoadedModule[83]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Drawing\56e030a62f5af755f009d79856a2b35f\System.Drawing.ni.dll
LoadedModule[84]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Ente96d83b35#\b77ea80554a3e4088dc78538ab247768\System.EnterpriseServices.ni.dll
LoadedModule[85]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Ente96d83b35#\b77ea80554a3e4088dc78538ab247768\System.EnterpriseServices.Wrapper.dll
LoadedModule[86]=C:\Windows\Microsoft.Net\assembly\GAC_32\System.EnterpriseServices\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.EnterpriseServices.Wrapper.dll
LoadedModule[87]=C:\Windows\system32\security.dll
LoadedModule[88]=C:\Windows\SYSTEM32\SECUR32.DLL

LoadedModule[89]=C:\Windows\System32\schannel.dll

LoadedModule[90]=C:\Windows\SYSTEM32\mskeyprotect.dll
LoadedModule[91]=C:\Windows\SYSTEM32\ncrypt.dll
LoadedModule[92]=C:\Windows\SYSTEM32\NTASN1.dll
LoadedModule[93]=C:\Windows\system32\ncryptsslp.dll
LoadedModule[94]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Runt19c51595#\16790b161c602f0ae84e31090a4ec4cb\System.Runtime.Caching.ni.dll
LoadedModule[95]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Comp46f2b404#\0aa4c3c814944ff754ff3f111a030e4f\System.ComponentModel.DataAnnotations.ni.dll
LoadedModule[96]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[97]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[98]=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule[99]=C:\Windows\SYSTEM32\rasapi32.dll
LoadedModule[100]=C:\Windows\SYSTEM32\rasman.dll
LoadedModule[101]=C:\Windows\SYSTEM32\rtutils.dll
LoadedModule[102]=C:\Windows\SYSTEM32\winhttp.dll
LoadedModule[103]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Windows.Forms\cd0b49d365f500c40b88ff483f76283c\System.Windows.Forms.ni.dll
LoadedModule[104]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Data.Entity\b79d45f91ec5917e0f68d66496f46abf\System.Data.Entity.ni.dll
LoadedModule[105]=C:\Windows\system32\napinsp.dll
LoadedModule[106]=C:\Windows\System32\winrnr.dll
LoadedModule[107]=C:\Windows\system32\NLAapi.dll
LoadedModule[108]=C:\Windows\system32\wshbth.dll
LoadedModule[109]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\diasymreader.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=17763
OsInfo[3].Key=ubr
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OsInfo[4].Key=versp
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OsInfo[15].Key=osinsty
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OsInfo[16].Key=iever
OsInfo[16].Value=11.1790.17763.0-11.0.1000
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OsInfo[18].Key=ram
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OsInfo[19].Key=svolsz
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OsInfo[20].Key=wimbt
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OsInfo[21].Key=blddt
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OsInfo[22].Key=bldtm
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OsInfo[23].Key=bldbrch
OsInfo[23].Value=rs5_release
OsInfo[24].Key=bldchk
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OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
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OsInfo[32].Key=ring
OsInfo[33].Key=expid
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=DDispatcher Service
AppPath=C:\Program Files (x86)\DD\DDispatcher.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=E24BD24E65C0C1FF823BD0C99AFA6432
MetadataHash=1491789061

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