HoloLens2 can't open the setting app

Copper Contributor

Hello guys


My HoloLens2 can't open the setting app, but other apps work. When I tap "setting" icon, the setting app tile will show but then gets stuck, like this

20230705_195836_HoloLens.jpg

now I can't connect to WIFI, query the IP address and not able to open the Windows Device Portal.

Does anyone know how to fix it? Thanks for you!

2 Replies
Is Issue solved?
If its not solved, please try below steps:
-If your voice activation enable, try to open from cortona
-Connect with Desktop HoloLens app & open the settings from there
-Try open the Web Portal from Browser

@SivamuruganS 

Thanks for reply! Now I'm able to open Device Portal !

But when I wanted to start the setting app from Desktop HoloLens app or Device Portal, it said that "Failed to start package xxxxxxxx", maybe I need to replace the setting app package for the next step.
Thanks again! It help me a lot!