Mixed Reality is saying I don't have 3.0+

Copper Contributor

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So it's saying I don't have 3.0 but I have 3.2 ports as well as 2 Thunderbolt 4 ports that I connected it to via a USB 3.0 adapter. The USB is working on the headset as the Portal opens up when it connected. All the eXtensible Host Controllers end in Microsoft. I'm also on Windows 11.

2 Replies



I booted my PC without the headset plugged in and it open Mixed Reality Portal and it put a tick next to my USB so I was able to click next but when I pluuged it in it said to plug it into a SuperSpeed USB 3.0 port, which it was, and Error Code 4-1.

Another update: I used usbdeview and it said that the USB version was 2.1. I then plugged a different deivce into the exact same port and it said it was 3.2. There is something wrong with the Hololens Sensor driver