SOLVED

Hololens 2 App Installer Gone After Factory Reset

%3CLINGO-SUB%20id%3D%22lingo-sub-2431102%22%20slang%3D%22en-US%22%3EHololens%202%20App%20Installer%20Gone%20After%20Factory%20Reset%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2431102%22%20slang%3D%22en-US%22%3E%3CP%3EHey%20all%2C%3C%2FP%3E%3CP%3EI%20had%20an%20issue%20with%20my%20Hololens%202%20so%20I%20ended%20up%20having%20to%20conduct%20a%20factory%20reset%20to%20attempt%20to%20get%20rid%20of%20the%20problem.%20However%2C%20the%20factory%20reset%20cleared%20out%20my%20app%20installer%20so%20it%20is%20now%20no%20longer%20on%20the%20device.%20I%20need%20to%20be%20able%20to%20use%20the%20app%20installer%20for%20the%20method%20of%20pushing%20out%20apps%20that%20I%20have%20been%20using.%20Has%20anybody%20else%20had%20this%20issue%20and%20does%20anybody%20know%20of%20a%20way%20to%20fix%20this%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2431102%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHoloLens%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2432232%22%20slang%3D%22en-US%22%3ERE%3A%20Hololens%202%20App%20Installer%20Gone%20After%20Factory%20Reset%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2432232%22%20slang%3D%22en-US%22%3EAre%20you%20referring%20to%20the%20Microsoft%20Store%20app%3F%20I'm%20not%20certain%20why%20that%20would%20vanish%20after%20a%20Factory%20Reset%2C%20was%20this%20via%20the%20Settings%2C%20or%20by%20the%20Advanced%20Recovery%20Companion%3F%20If%20you%20did%20it%20through%20Settings%2C%20I'd%20give%20ARC%20a%20try%20instead.%20ARC%2C%20despite%20its%20name%2C%20is%20not%20all%20that%20tricky%20to%20use%2C%20and%20is%20my%20preferred%20method%20of%20resetting%20a%20HoloLens%20%3A)%3C%2Fimg%3E%20You%20can%20find%20some%20docs%20on%20that%20over%20here%3A%20%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fhololens%2Fhololens-recovery%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fhololens%2Fhololens-recovery%3C%2FA%3E%20You%20can%20also%20get%20in%20touch%20with%20the%20technical%20support%20team%20over%20at%20one%20of%20these%20resources%2C%20they'll%20probably%20be%20better%20equipped%20to%20give%20you%20a%20good%20answer!%20%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fhololens%2Fhololens2-support%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fhololens%2Fhololens2-support%3C%2FA%3E%3C%2FLINGO-BODY%3E
New Contributor

Hey all,

I had an issue with my Hololens 2 so I ended up having to conduct a factory reset to attempt to get rid of the problem. However, the factory reset cleared out my app installer so it is now no longer on the device. I need to be able to use the app installer for the method of pushing out apps that I have been using. Has anybody else had this issue and does anybody know of a way to fix this?

3 Replies
best response confirmed by acarruth (New Contributor)
Solution

 

Are you referring to the Microsoft Store app? I'm not certain why that would vanish after a Factory Reset, was this via the Settings, or by the Advanced Recovery Companion? If you did it through Settings, I'd give ARC a try instead. ARC, despite its name, is not all that tricky to use, and is my preferred method of resetting a HoloLens :) You can find some docs on that over here: https://docs.microsoft.com/en-us/hololens/hololens-recovery

 

You can also get in touch with the technical support team over at one of these resources, they'll probably be better equipped to give you a good answer! https://docs.microsoft.com/en-us/hololens/hololens2-support

@acarruthI have this problem as well. When trying to open appx files via a ms-installer link, nothing happens! Did you find a solution?

@alrsnxr Yep, using the ARC got the app installer back onto the Hololens.