SOLVED

Hololens 2 App Installer Gone After Factory Reset

Copper Contributor

Hey all,

I had an issue with my Hololens 2 so I ended up having to conduct a factory reset to attempt to get rid of the problem. However, the factory reset cleared out my app installer so it is now no longer on the device. I need to be able to use the app installer for the method of pushing out apps that I have been using. Has anybody else had this issue and does anybody know of a way to fix this?

3 Replies
best response confirmed by acarruth (Copper Contributor)
Solution

 

Are you referring to the Microsoft Store app? I'm not certain why that would vanish after a Factory Reset, was this via the Settings, or by the Advanced Recovery Companion? If you did it through Settings, I'd give ARC a try instead. ARC, despite its name, is not all that tricky to use, and is my preferred method of resetting a HoloLens :) You can find some docs on that over here: https://docs.microsoft.com/en-us/hololens/hololens-recovery

 

You can also get in touch with the technical support team over at one of these resources, they'll probably be better equipped to give you a good answer! https://docs.microsoft.com/en-us/hololens/hololens2-support

@acarruthI have this problem as well. When trying to open appx files via a ms-installer link, nothing happens! Did you find a solution?

@alrsnxr Yep, using the ARC got the app installer back onto the Hololens.
1 best response

Accepted Solutions
best response confirmed by acarruth (Copper Contributor)
Solution

 

Are you referring to the Microsoft Store app? I'm not certain why that would vanish after a Factory Reset, was this via the Settings, or by the Advanced Recovery Companion? If you did it through Settings, I'd give ARC a try instead. ARC, despite its name, is not all that tricky to use, and is my preferred method of resetting a HoloLens :) You can find some docs on that over here: https://docs.microsoft.com/en-us/hololens/hololens-recovery

 

You can also get in touch with the technical support team over at one of these resources, they'll probably be better equipped to give you a good answer! https://docs.microsoft.com/en-us/hololens/hololens2-support

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