Microsoft Tech Community Live: Microsoft Viva Edition
November 16, 2021, 08:00 AM - 12:00 PM (PST)

Problem when migrating from Office 2019 (full license) to Office 365

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Occasional Visitor

Hi there.

 

i own an Office 2019 (pemanent license) and i suscribed today an Office 365 subscription in order to have access to new features (stock prices e.g.) 

 

When starting my Excel on my Mac - these commands don't show and it is still the old menus without these new features.

 

What to do??

 

Many thanks for your help

 

Pitt

1 Reply

@ppirrotte You will need to remove the Office 2019 license. We see this issue all the time. Check this Microsoft Support page for the tool you need. https://support.microsoft.com/en-us/office/how-to-remove-office-license-files-on-a-mac-b032c0f6-a431...