In our latest ‘Think like a People Scientist’ webinar, I was joined by Ryan Lebow, Principal People Scientist, Microsoft, to talk about the topic of measuring employee sentiment with Viva Glint and Viva Pulse during AI transformation. This webinar shared valuable strategies and tools to help organizations navigate the complexities of AI adoption through employee sentiment.
Key Takeaways
Understanding Change and Sentiment:
Ryan kicked off the session with a historical perspective on technological advancements, highlighting the fear and uncertainty that often accompany significant changes. From the invention of the telegraph to the rise of personal computers, these examples underscore the importance of addressing employee sentiment during times of transformation.
AI in the Workplace:
The discussion then shifted to the present, focusing on AI's impact on the workplace. Ryan shared statistics showing that 75% of employees are already using AI at work, with many bringing their own AI tools. This highlights the urgency for organizations to develop clear strategies for AI implementation and measurement.
Measuring AI Sentiment:
Ryan emphasized the importance of measuring both the business impact and employee experience of AI. Tools like Viva Glint and Viva Pulse can help organizations gather valuable feedback and insights. These tools enable leaders to understand how AI is affecting productivity, engagement, and overall sentiment.
Practical Steps for HR and IT Leaders:
The session also provided practical steps for HR leaders to collaborate with IT teams, including scheduling regular meetings, identifying key metrics, and creating collaborative working groups. These strategies are essential for ensuring successful AI implementation and addressing any challenges that arise.
To further support your AI measurement journey, we recommend exploring the following resources:
- Read our ‘Top Ten Tips for Measuring AI Transformation’
- Leverage the Playbook for Measuring Copilot Implementation and Impact with Viva
- Access the slides from the webinar below and share with your colleagues and AI leaders
- Visit our ‘Think like a People Scientist’ Adoption page for all past and upcoming webinars in this series
Thank you for being part of our ‘Think like a People Scientist’ series. We look forward to seeing you at our next event!
Microsoft