ToDo tasks disappeared

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Occasional Visitor
Hi, As of this morning, it appears there was an update to To Do (I assume, based on the fact that there was a "What's New notification). I can only assume the update is what caused this but all my tasks have disappeared. The list names still appear on the right but when I click them or the Tasks menu item, no tasks appear on the right. As this is my work task list, it is a rather large problem for me. Is there a way to roll back or retrieve the lost data? Kind regards, Bashierah
8 Replies

@bashierah Happened to me too, all tasks missing for the last few days. Today I cleared all browser cookies associated with microsoft, live, etc on the todo website. Then restarted browser, logged back in, and all my tasks were back. 

Thanks @pushingupdaisy I will try that fix.

Mine are all gone too. This site is so buggy, even when everything hasn't disappeared I have to import my Planner tasks again every time I open it and whenever I add/move a task it freezes for 10-20 seconds. 

 

I tried using the mobile and desktop Apple apps instead but neither allows me to pull in Planner tasks at all. 

 

Would be such a great product if it worked properly!

Sorry to hear that @jsak007  Our experience has improved immensely since my last message here. Me and everyone else in my org who's using To-Do and Planner haven't been having issues. Everything's showing where it should be. There's nothing that we did to fix is, so I assume the issues were on Microsoft's side. So hopefully your services will start to work properly. Good luck!

Mine have all disappeared when I need them this morning too!
When I opened my To-Do Mobile App, all lists are gone. Everything is completely empty. I logged into the Desktop version and the lists are still there. What happened and how can I make the lists re-appear in the Mobile App? Kind regards

Hi @screensize, I'm no expert. What I would try first is signing out of the mobile app and then signing in again. If that doesn't work then delete the app and reinstall it. Hope this helps!

 

If you can't get the mobile app working then you can always use the app via a browser on your phone. Not as good as the app, but still OK.

 

Good luck.

@awmitchell I am experiencing this issue almost daily. The solution you suggest, to log out and then log back in, solves the issue, but it is cumbersome if you have to do it daily (no pun intended). I hope Microsoft will create a permanent and automatic solution.

Background: I use the latest versions of the To Do app mostly on my iPhone 11 and on my MacBook Air, occasionally I also use To Do on other devices or the web-version. I experience this issue both on my phone and my laptop.