Microsoft Tech Community Live:  Microsoft Teams Edition
November 09, 2021, 08:00 AM - 12:00 PM (PST)
SOLVED

Your account is at risk, infinite loop

%3CLINGO-SUB%20id%3D%22lingo-sub-2237322%22%20slang%3D%22en-US%22%3EYour%20account%20is%20at%20risk%2C%20infinite%20loop%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2237322%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3CBR%20%2F%3E%3CBR%20%2F%3EI'm%20invited%20on%20another%20company's%20teams%2C%20when%20I%20try%20to%20switch%20organizations%2C%20I%20get%20asked%20to%20verify%20my%20account%20because%20it's%20at%20risk%2C%20then%20I'm%20getting%20asked%20to%20change%20my%20password%20(after%20a%20MFA%20authentication)%20which%20I%20do%2C%20but%20it%20keeps%20looping%20(login%20%3D%26gt%3B%20verify%20%3D%26gt%3B%20reset%20password...)%3CBR%20%2F%3E%3CBR%20%2F%3ECould%20you%20please%20provide%20me%20with%20help%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22HediNaili_1-1616751801759.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F267394i621757D738FFE793%2Fimage-size%2Fmedium%3Fv%3Dv2%26amp%3Bpx%3D400%22%20role%3D%22button%22%20title%3D%22HediNaili_1-1616751801759.png%22%20alt%3D%22HediNaili_1-1616751801759.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERegards%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2237322%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGuest%20Access%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2237381%22%20slang%3D%22en-US%22%3ERe%3A%20Your%20account%20is%20at%20risk%2C%20infinite%20loop%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2237381%22%20slang%3D%22en-US%22%3EHello%2C%20first%20thing%20that%20comes%20to%20mind%20is%20something%20I%20experienced%20myself%20with%20B2B%20users.%20Check%20with%20the%20IT%20administrator%20as%20it%20most%20likely%20is%20Azure%20Identity%20Protection%20working%20behind%20the%20scenes%20and%20your%20account%20could%20be%20blocked%2C%20as%20described%20in%20detail%20here.%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fazure%2Factive-directory%2Fidentity-protection%2Fconcept-identity-protection-b2b%23limitations-of-identity-protection-for-b2b-collaboration-users%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fazure%2Factive-directory%2Fidentity-protection%2Fconcept-identity-protection-b2b%23limitations-of-identity-protection-for-b2b-collaboration-users%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EThe%20second%20thing%20is%20not%20that%20cumbersome%20and%20involves%20clearing%20the%20Credential%20Manager.%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fwindows%2Faccessing-credential-manager-1b5c916a-6a16-889f-8581-fc16e8165ac0%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fwindows%2Faccessing-credential-manager-1b5c916a-6a16-889f-8581-fc16e8165ac0%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EShould%20be%20one%20of%20these%20things.%3C%2FLINGO-BODY%3E
Occasional Contributor

Hi,

I'm invited on another company's teams, when I try to switch organizations, I get asked to verify my account because it's at risk, then I'm getting asked to change my password (after a MFA authentication) which I do, but it keeps looping (login => verify => reset password...)

Could you please provide me with help

Note that I tried clearing teams cache, reinstalling teams and using a private browser window but it didn't help

 

HediNaili_1-1616751801759.png

 

 

 

Regards

4 Replies
best response confirmed by HediNaili (Occasional Contributor)
Solution
Hello, first thing that comes to mind is something I experienced myself with B2B users. Check with the IT administrator as it most likely is Azure Identity Protection working behind the scenes and your account could be blocked, as described in detail here.

https://docs.microsoft.com/en-us/azure/active-directory/identity-protection/concept-identity-protect...

The second thing is not that cumbersome and involves clearing the Credential Manager.

https://support.microsoft.com/en-us/windows/accessing-credential-manager-1b5c916a-6a16-889f-8581-fc1...

Should be one of these things.

@ChristianBergstrom Thanks for your answer
Indeed, it looks there is something wrong

HediNaili_0-1616754293106.png

I'm admin on our organization tenant, is dismissing the risk sufficient? or should I reset the password?

Awesome! Thanks a lot