SOLVED

You don't have access to the org in Teams

%3CLINGO-SUB%20id%3D%22lingo-sub-1663539%22%20slang%3D%22en-US%22%3EYou%20don't%20have%20access%20to%20the%20org%20in%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1663539%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20a%20customer%20who%20has%20purchased%20a%20Teams%20only%20subscription%20and%20is%20using%20the%20domain%26nbsp%3B%3CEM%3Ecompanyname%3C%2FEM%3E.onmicrosoft.com.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20ensured%20that%20the%20Guest%20access%20is%20approved%20in%20Azure%20Directory%20and%20I%20have%20been%20invited%20as%20a%20Guest.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHowever%20I%20cannot%20work%20out%20how%20to%20get%20access%20to%20their%20Team.%20I%20get%20the%20message%20%22You%20don't%20have%20access%20to%20the%20org%20in%20Teams%22%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1663539%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1663687%22%20slang%3D%22en-US%22%3ERe%3A%20You%20don't%20have%20access%20to%20the%20org%20in%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1663687%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F708421%22%20target%3D%22_blank%22%3E%40DLutchy365Assist%3C%2FA%3E%26nbsp%3BHi%2C%20besides%20of%20having%20enabled%20the%20%22external%20collaboration%22%20settings%20in%20AAD%20have%20you%20verified%20their%20setting%20in%20Teams%20as%20well%3F%20You%20can%20use%20the%20admin%20portal%20or%20PowerShell.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fset-up-guests%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fset-up-guests%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGood%20to%20know%20is%20that%20the%20delay%20enabling%20guest%20access%20is%20quite%20long%20(~24%20hours).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAs%20a%20'best%20practice'%20you%20should%20use%20a%20incognito%20%2F%20InPrivate%20mode%20when%20accepting%20the%20invite%20if%20you're%20using%20several%20different%20credentials%2Faccounts.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESometimes%20the%20org.%20has%20to%20delete%20your%20guest%20account%20(from%20bin%20as%20well)%20and%20wait%2024%20hours%20when%20it's%20begin%20permanently%20deleted.%20Then%20a%20re-invite%20can%20be%20sent.%20Either%20that%20or%20that%20the%20org.%20add%20you%20as%20a%20guest%20directly%20in%20AAD%20and%20send%20the%20invite%20from%20there.%20After%20a%20short%20while%20the%20guest%20account%20should%20populate%20so%20it%20can%20be%20invited%20to%20the%20concerned%20Team.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1681382%22%20slang%3D%22en-US%22%3ERe%3A%20You%20don't%20have%20access%20to%20the%20org%20in%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1681382%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F551905%22%20target%3D%22_blank%22%3E%40bec064%3C%2FA%3E%26nbsp%3BThanks%20when%20I%20speak%20to%20my%20client%20next%20i'll%20get%20him%20to%20try%20to%20remove%20and%20reinstate%20my%20account.%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Occasional Contributor

I have a customer who has purchased a Teams only subscription and is using the domain companyname.onmicrosoft.com. 

 

I have ensured that the Guest access is approved in Azure Directory and I have been invited as a Guest.

 

However I cannot work out how to get access to their Team. I get the message "You don't have access to the org in Teams"

2 Replies
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Best Response confirmed by ThereseSolimeno (Microsoft)
Solution

@DLutchy365Assist Hi, besides of having enabled the "external collaboration" settings in AAD have you verified their setting in Teams as well? You can use the admin portal or PowerShell.

 

https://docs.microsoft.com/en-us/microsoftteams/set-up-guests

 

Good to know is that the delay enabling guest access is quite long (~24 hours).

 

As a 'best practice' you should use a incognito / InPrivate mode when accepting the invite if you're using several different credentials/accounts.

 

Sometimes the org. has to delete your guest account (from bin as well) and wait 24 hours when it's begin permanently deleted. Then a re-invite can be sent. Either that or that the org. add you as a guest directly in AAD and send the invite from there. After a short while the guest account should populate so it can be invited to the concerned Team.

 

 

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@bec064 Thanks when I speak to my client next i'll get him to try to remove and reinstate my account.