Valued Contributor



Please I need your help on this issue.


Our User reset a device to attempt to wipe and restore, however they deleted all the devices partitions and this rolled the windows version back from Windows 10 Pro to Windows10 Home.


Is there anyway to get the proper version that the device shipped to us with back? Since the device came to us with Pro from the Vendor, we'd like to understand the process that allows us to erase the device, while maintaining the product key.



1 Reply
Talk to the vendor. They should be able to help.