Apr 30 2020 04:33 PM
I am using a 2012 Macbook Pro on High Sierra v. 10.13.6. We have Office 365 and I am using Microsoft Teams along with the rest of the company I work for. But for some reason, the option to use virtual backgrounds is not available to me. When I click on the menu where it is supposed to be listed, there is nothing there to blur background or use a virtual background. Does anyone have any ideas? I checked the system requirements according to Microsoft and my system should be more than capable.
Thanks in advance for any help.
May 01 2020 12:50 AM
May 01 2020 07:10 AM
@Juan Carlos González Martín No... I have never had that option either.
May 17 2020 05:26 PM
Like to add that this is not an isolated incident. Many of my fellow Mac users in MS Team have this issue of not able to see the virtual background option. In addition, also do not have the video and audio selection option. In other words, we are unable to use videos in our classes...... tried all the tricks and advices but to no avail.
Sep 16 2020 07:18 AM
@SeanLee520 I too have never been able to use background features in the MS Teams app on my MacBook Pro, including a brand new one just configured a month ago. This is a major miss for Microsoft.
Sep 25 2020 09:45 AM
Oct 26 2020 03:18 AM
@saulsoto2398204 didnt work for me...
May 04 2021 12:20 PM
@Pasha71 was there a fix for this issue?