Sep 23 2020 06:41 AM
Sep 23 2020 06:41 AM
We recently turned on Whiteboard for our users. In Teams, however, we are having a weird issue that I cannot trace. I have some users who have the Whiteboard option when they go to share, and others do not see it. I thought I had found the issue being that we had two different meeting policies, however whiteboard was turned on in both. I even tried switching one of the users over to the global meeting policy and waited several days before testing, but they still do not have the option for the whiteboard. Is there any where else other than the meeting policy that could block someone from having access to share a whiteboad?
Sep 29 2020 02:42 AM
Do the users who can't see it have Whiteboard turned on within their licence?
Let me know how it goes
Sep 29 2020 03:59 AMSolution
@sellersk Hi, I've had the exact same issue where we (some users) had to manually start the Whiteboard app outside of Teams for it to appear. Not the optimal approach perhaps but solved the issue for the time being. Not heard of any problem with it since.
Sep 29 2020 05:44 AM
Thank you Christopher,
Yes Whiteboard is on for the users affected. We turned it on for all users but I did go back in and check for individual users.
Sep 29 2020 05:46 AM
Sep 29 2020 05:48 AM
Thank you. That is interesting, but I know at least one of the users affected can open Whiteboard on the web and in the app. Just not in a Teams meeting. So far the users that I know are affected are admins. I do not know if any other users are affected. We are thinking there is some conflict with whatever we have set for the admins, but the weird this is that 2 of us have it, the other 2 do not.
Sep 29 2020 05:53 AM
Sep 29 2020 06:02 AM
@Christopher Hoard I will have to try your suggestion. I will say this about the app permission in Teams. there were two different meeting policies in effect. One was the global the other was one meant for Admins that was a duplicate of the global policy, in both Whiteboard was on. The weird part of this is that two people had the Admin policy and two had the Global.....and they did not match the people who had access to whiteboard in Teams. I will try to reassign the policy with powershell. I'll let you know if it works
Sep 29 2020 06:03 AM