When synchronising a Team i get different directories in Windows Explorer

Copper Contributor

Hi everybody,


i hope somebody can help me.


i have a Team in Teams called "Marketing". this Team has the general channel with files stored. i want the files to be available in Windows Explorer and to do this i synchronise the teams.




in Windows Explorer i get the company symbol and three additional directories which i don't know why they appear.



why do the additional directories appear? i already unsynchronisied, resetted teams, deleted the cache... nothing helped...

1 Reply

Hi @aesposito1982,

to stop syncing (or eliminate) unnecessary folders from OneDrive, follow these steps:

  1. Right-click on the OneDrive icon in the system tray (located at the bottom-right of the screen).
  2. Click on "Settings".
  3. Navigate to the "Account" tab.
  4. Click on End Syncronisation for the folders that you don't want to have

Try to sync a Team one more time and check if the issue is still there.

If the issue is still there you can reset your OneDrive:

  1. Press the Windows key  and to open the Run dialog box, enter wsreset.exe, then select OK.

  2. A blank Command Prompt window will open, and after about ten seconds the window will close. You can close the Microsoft Store window.

  3. If OneDrive is still not syncing, press the Windows key  and R again.

  4. Copy this and paste it into the dialog window, then press OK.
    %localappdata%\Microsoft\OneDrive\onedrive.exe /reset

    If you see a "Windows cannot find..." message, copy and paste this instead, then press OK.
    C:\Program Files\Microsoft OneDrive\onedrive.exe /reset

    If you see a "Windows cannot find..." message, copy and paste this instead, then press OK.
    C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset

  5. Manually restart OneDrive by going to Start , type OneDrive in the search box, and then click on the OneDrive desktop app.


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Kindest regards,

Leon Pavesic