Mar 28 2021 04:50 PM
Hi,
I had Thinkpad laptop and was using additional monitor on and off without any issues and suddenly since 2-3 weeks, when I am trying to share my screen, people are just seeing black screen. This is with both option i,e. when using laptop alone and also with additional monitor. Note there were no issues earlier.
Last weekend, I got a new laptop which is MS Surface 3, and after installing all MS apps on this machine, I am having the same issue. This is without any additional monitors.
This is causing issues for me and my team and would appreciate quick resolution.
Thanks and Regards,
Viren
Oct 12 2021 06:19 PM
My Teams Windows App worked fine when I was NOT connected to Dodo NBN FTN. I moved to Internode and the problem went away. Dodo later reported that they had fixed the problem but I had moved off by then.
Oct 12 2021 06:21 PM
Oct 12 2021 06:25 PM
Oct 12 2021 06:57 PM
Oct 12 2021 09:14 PM - edited Oct 12 2021 09:16 PM
Ok, I've swapped my Netgear Orbi router for an old Optus router I had lying around and it fixed the issue. The Optus guy said its therefore an issue with the Netgear router so I should take it up with them. Maybe, although I still think its an Optus issue.
Anyway, i'm happy its working.
Oct 12 2021 09:28 PM
Oct 12 2021 09:41 PM
@G_Moriarty, I am with Telstra NBN and I had the problem, but it was fix in early August. When I had the problem, I tested with 2 routers and I had the same problem. One was Asus and the other one was a Netgear. The problem didn't happen if I connected my computer to my phone or wireless broadband, both of them with Telstra. As workaround what worked for me was:
1. Connect to a wireless broadband
2. Disable QoS in the registry. This worked most of the time.
Oct 12 2021 10:30 PM
Oct 16 2021 04:58 AM
Sep 13 2023 01:08 AM
Hi,
Do people still have this problem in 2023?
I am experiencing exactly same issues in the last few months.
Even after reimagine my laptop, the problem is still there:
Sep 13 2023 01:24 AM
I changed ISP from Dodo to Superloop to fix the problem.
I suggest that you try connecting via various unrelated ISPs to troubleshoot.
Cheers,
Daryl
Sep 13 2023 03:42 AM
Sep 13 2023 03:18 PM
Dodo fixed the issue...finally. Had no further issues or any reports from our staff.