SOLVED

Weird issue with Teams Calls/Video Chats?

%3CLINGO-SUB%20id%3D%22lingo-sub-1533636%22%20slang%3D%22en-US%22%3EWeird%20issue%20with%20Teams%20Calls%2FVideo%20Chats%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1533636%22%20slang%3D%22en-US%22%3E%3CP%20class%3D%22_1qeIAgB0cPwnLhDF9XSiJM%22%3EHi!%3C%2FP%3E%3CP%20class%3D%22_1qeIAgB0cPwnLhDF9XSiJM%22%3EMyself%20and%20many%20in%20our%20tenant%20have%20been%20experiencing%20a%20weird%20issue%20with%20Teams%20Calls%2FVideo%20chats.%20For%20instance%2C%20if%20someone%20gives%20me%20a%20voice%20call%2C%20I'll%20receive%20a%20notification%20on%20both%20my%20laptop%20and%20cellphone.%20If%20I%20accept%20on%20the%20laptop%2C%20it%20goes%20straight%20to%20'Missed%20Calls'%20and%20will%20not%20connect.%20I'll%20give%20a%20call%20right%20back%20and%20the%20other%20user%20seems%20to%20experience%20the%20same%20issue.%3C%2FP%3E%3CP%20class%3D%22_1qeIAgB0cPwnLhDF9XSiJM%22%3EIt%20becomes%20a%20bit%20frustrating%20trying%20to%20call%20another%20user%20and%20then%20have%20them%20call%20you%20back%20to%20no%20avail.%20Please%20note%20that%20this%20doesn't%20seem%20to%20happen%20every%20time%20but%20often%20enough%20where%20it%20becomes%20an%20issue.%20Has%20anyone%20found%20a%20solution%20to%20this%20yet%3F%3C%2FP%3E%3CP%20class%3D%22_1qeIAgB0cPwnLhDF9XSiJM%22%3E%26nbsp%3B%3C%2FP%3E%3CP%20class%3D%22_1qeIAgB0cPwnLhDF9XSiJM%22%3EThanks%20in%20advance!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1533636%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdministrator%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ECalling%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMeetings%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESettings%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1533815%22%20slang%3D%22en-US%22%3ERe%3A%20Weird%20issue%20with%20Teams%20Calls%2FVideo%20Chats%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1533815%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F179528%22%20target%3D%22_blank%22%3E%40Alex%20Kim%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHi%2C%20I'd%20recommend%20opening%20a%20support%20ticket%20with%20Microsoft%20for%20this%20issue.%26nbsp%3B%20They%20will%20be%20able%20to%20guide%20you%20through%20some%20troubleshooting%20steps.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Occasional Contributor

Hi!

Myself and many in our tenant have been experiencing a weird issue with Teams Calls/Video chats. For instance, if someone gives me a voice call, I'll receive a notification on both my laptop and cellphone. If I accept on the laptop, it goes straight to 'Missed Calls' and will not connect. I'll give a call right back and the other user seems to experience the same issue.

It becomes a bit frustrating trying to call another user and then have them call you back to no avail. Please note that this doesn't seem to happen every time but often enough where it becomes an issue. Has anyone found a solution to this yet?

 

Thanks in advance!

1 Reply
Highlighted
Best Response confirmed by ThereseSolimeno (Microsoft)
Solution

@Alex Kim 

 

Hi, I'd recommend opening a support ticket with Microsoft for this issue.  They will be able to guide you through some troubleshooting steps.