webcam not working build 19592

Copper Contributor

My webcam does not work with Microsoft Teams. It works with other conferencing software like zoom or webex. It also work independently of Teams. I found some articles where people are having the same issue. I have checked my privacy settings to ensure that Teams is authorized. I have also checked the driver as well as uninstalled them and re-installed them. I have a surface laptop 3. On last thing is that it works on the web in Teams just not the client.

2 Replies

@Pete Horan In Teams, if you go to device settings can you ensure that the right camera is selected, sometimes people end up defaulting to the IR camera used by face unlock.

 

If not there it might be worth disabling the IR camera

 

1. Control Panel >  System and Security > System

2. Click on Device Manager

3. Click on Cameras

4. Disable Surface IR camera Front