We ran into a problem. Reconnecting...

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Contributor

Every once in a while we keep getting the below error (Both on the client and the web):

Microsoft Teams Error.jpg

 

Is there an ongoing issue with Microsoft Teams? (Europe region) 

32 Replies
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If you get these once a while it doesnt sound like a ms issue, but check the service status for teams in the admin portal!
Also, do you get this on multiple devices? At the same time?
Tried from another network location?
Turned off computer firewall/ antivirus?

Adam
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The issue is more so for one particular site. @adam deltinger 

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Hi! If I remember correctly you had created a ticket with MS already? Can you provide som log files from the time the issue appears?

https://docs.microsoft.com/en-us/microsoftteams/log-files
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@adam deltinger myself and my team are all having this issue.  Seems to have been going on for some time looking through the questions.  We didn't always have his issue, worked fine for a month or two, now that message is constant, every minute or two.  It doesn't reconnect and we have to constantly select refresh/restart it.  Notifications won't come through for us but yet they send...strange.  We use this app heavily and it's really had a negative impact.  Not sure why it would have worked without issue for some time then all of a sudden we all have this issue.  It is my understanding that others in the company are experiencing the same.

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@Nunzy 

 

Hi! it seems to me this is some kind of network problem! Do people get this outside of the office?? 

Also, any log file and timestamp when this happens would be great!

 

Adam

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@NunzyI'm having this exact same issue too. Was this ever resolved?

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Was this ever resolved. I'm having this exact same issue
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@Sharayah I keep having this same issue. The only thing that fixes it is to restart the computer. Ending the program in the task manager doesn't even fix it.

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@ApoorvaKasbekar   

that always happens to  me too :facepalm:

 

 

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same issue :\

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Hello folks,

 

Apologies for the delay response. The issue was identified to be a network appliance issue. 

 

Regards,

Apoorva

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we have the same problem

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Has there been a solution to this?  A lot of users are having an issue.

@ApoorvaKasbekar 

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Ensure that Microsoft 365 traffic is not being routed via a proxy. 

 

We were routing our traffic via a proxy and the network devices used were causing this issue. Hope this helps.

 

@LTSE2000 

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@adam deltinger  can you check my log and tell me what causing the issue ?

 

Thank you

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@adam deltinger  As soon as I connect any VPN on my office laptop issue starts. Disconnecting VPN will resolved the issue.  Its is definitely not the network because I tried multiple networks and Teams and Skype traffic is not going through VPN.  Non of my colleague is facing this issue. 

 

HTTP/1.1 502 Fiddler - Connection Failed
Date: Sun, 31 May 2020 07:05:51 GMT
Content-Type: text/html; charset=UTF-8
Connection: close
Cache-Control: no-cache, must-revalidate
Timestamp: 12:35:51.456

[Fiddler] The connection to 'emea.ng.msg.teams.microsoft.com' failed. A Firewall may be blocking Fiddler's traffic.<br />Error: AccessDenied (0x271d). <br />System.Net.Sockets.SocketException An attempt was made to access a socket in a way forbidden by its access permissions 52.114.77.44:443

 

Should not be Firewall issue as it works without connecting to VPN 

 

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@ApoorvaKasbekar Forgive my ignorance but what does this mean to the common man... 'Network Appliance Issue'...? Are you saying that the router I am connecting via could be causing my issue?

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@andrewjt2004 it is possible to have this issue if your routing your traffic to Microsoft 365 via a proxy. I suggest creating a ticket with Microsoft. 

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+1, same for me, having this constantly