07-22-2019 03:22 AM
07-22-2019 03:22 AM
Created a few teams on Fri 19 July. Initially got the message around "we're setting up your files" as usual which normally takes a few minutes. Nothing changed until today and now getting message saying
"We can't get your files. We're working on getting them back."
What's going on here? Assume some link to sharepoint/onedrive isn't working but not sure why
Separate issue that each time you create a Team it also adds it as a workspace in Power BI (even if one already exists). As I now have some teams and workspaces named the same thing could that be causing issues? Our aim is just to use teams as much as possible as a single resource to share conversation and files etc but seems thwarted by every attempt. thanks
07-22-2019 04:29 AM
07-22-2019 04:45 AM
@adam deltinger Nobody on the team can see any files - same error around " we can't get your files " per the screenshot attached.
I'm the owner so can't remove myself from the team/channel.
I'm reluctant to delete the team and try again as will lose any chat. Where does the default 'files' tab point to - is there any way I can create a folder in onedrive/sharepoint that it will then see and start working?
07-22-2019 05:19 AM - edited 07-22-2019 05:19 AM
also in sharepoint itself I can't even access that i'm the owner of that I created in Teams, so it's not like i can even view the files within sharepoint. (nobody else can either) - see screenshot
07-22-2019 04:41 PM
04-02-2020 08:54 AM
@matthewharrop I am having what I think is the same issue. Belong to three teams...two I set up and one I was added as a member to. Two of the Teams (one I set up and one I was added to) I can upload files in the Files area. The third Team I get the generic "We can't get your files, We're working on getting them back". I was able to go to the SharePoint site and upload a file to this third team there, but doesn't show up in the Teams software.
04-14-2020 06:24 PM - edited 04-14-2020 06:26 PM
@RichEells - Hi All, I am currently automating Groups/Teams creation from LogicApps via JSON HTTP calls to Graph API so I hit this thread as I experienced the same info message about the Files tab when navigating Teams (web). I hit this thread to see what I could find only to navigate a few minutes later and while the load time was slow, each Team eventually displayed the default Files/SP Library view.
For me, it affected every team even Teams created months ago. I wonder if the connection to SPO libraries is one of the last to load/connect when rendering the Team in the browser (and maybe the app - this may well be cached from previous sessions - guestimating so not sure).
For me, it works but there is a delay in the Teams web experience anyway. Hope my exp helps. Maybe try to refresh the app or Ctrl+F5 in the browser?
04-15-2020 10:36 AM
@CinnamonResidence you should be able to get to the SharePoint side from the following URL: https://<tenantname>.sharepoint.com/sites/<TeamsSiteName> or at least I am guessing that is the same format for everyone as we only have a single tenant. Also, you can go to the Office portal and go to SharePoint and search for your Teams site by name.
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