Jul 07 2020 10:14 PM
Jul 07 2020 11:18 PM
Jul 08 2020 03:16 AM
Jul 08 2020 08:46 AM
Solution
Fully exit the Microsoft Teams desktop client. To do this, either right click Teams from the Icon Tray and select ‘Quit’, or run Task Manager and fully kill the process.
Go to File Explorer, and type in %appdata%\Microsoft\teams
Once in the directory, you’ll see a few of the following folders:
From ‘Application Cache’, go to Cache and delete any of the files in the Cache location. “%appdata%\Microsoft\teams\application cache\cache”
- From ‘Blob_storage’, delete any files that are located in here if any. “%appdata%\Microsoft\teams\blob_storage”
- Within ‘Cache’, delete all files “%appdata%\Microsoft\teams\Cache”
- Within ‘databases’, delete all files “%appdata%\Microsoft\teams\databases”
- Within ‘GPUCache’, delete all files “%appdata%\Microsoft\teams\GPUcache”
- Within ‘IndexedDB’, delete the .db file “%appdata%\Microsoft\teams\IndexedDB”
- Within ‘Local Storage’, delete all files “%appdata%\Microsoft\teams\Local Storage”
- Lastly, from ‘tmp’, delete any file “%appdata%\Microsoft\teams\tmp”
Once finally done clearing, you can now restart Teams from your local desktop and check if the issue disappears.
Also, Does this issue is also happened in MS Teams web client?
Which version of Teams your are using ?
Jul 08 2020 10:12 AM
Jul 08 2020 11:37 AM
To know Teams version
goto %appdata%\Microsoft\Teams - open logs.txt file and search for "Version"
Latest available version is 1.3.00.15561
Also please the confirm operating system and platform(laptop/desktop/virtual environment)
Jul 08 2020 08:46 AM
Solution
Fully exit the Microsoft Teams desktop client. To do this, either right click Teams from the Icon Tray and select ‘Quit’, or run Task Manager and fully kill the process.
Go to File Explorer, and type in %appdata%\Microsoft\teams
Once in the directory, you’ll see a few of the following folders:
From ‘Application Cache’, go to Cache and delete any of the files in the Cache location. “%appdata%\Microsoft\teams\application cache\cache”
- From ‘Blob_storage’, delete any files that are located in here if any. “%appdata%\Microsoft\teams\blob_storage”
- Within ‘Cache’, delete all files “%appdata%\Microsoft\teams\Cache”
- Within ‘databases’, delete all files “%appdata%\Microsoft\teams\databases”
- Within ‘GPUCache’, delete all files “%appdata%\Microsoft\teams\GPUcache”
- Within ‘IndexedDB’, delete the .db file “%appdata%\Microsoft\teams\IndexedDB”
- Within ‘Local Storage’, delete all files “%appdata%\Microsoft\teams\Local Storage”
- Lastly, from ‘tmp’, delete any file “%appdata%\Microsoft\teams\tmp”
Once finally done clearing, you can now restart Teams from your local desktop and check if the issue disappears.
Also, Does this issue is also happened in MS Teams web client?
Which version of Teams your are using ?