Way to integrate a website in Microsoft Teams and have an icon in the main menu

Silver Contributor

Hi everybody,

we are using simple Jira Cloud Service Management ticketing system. We have created a simple Help Desk website where the customers can create their tickets and report the issues to Jira Service Management Cloud project.

I have a lot of question can we, or is it possible to integrate the Help desk website in Microsoft Teams? I know this is possible by adding a website to a channel tab, but the users wnat to have an icon (shortcut) on the Microsoft Teams main menu.


Is it possible to create a simple Microsoft Teams app which opens a website in a browser (or integrated in Microsoft Teams) so they can have an icon in the main menu? Is it possible in any other way?

I appreciate your reply.

Kindest regards

Leon Pavesic

2 Replies
best response confirmed by LeonPavesic (Silver Contributor)

@LeonPavesic It rather depends on your web app, you can create a Teams app to present a page but some apps don't like being embedded into another page, some will have issues with specific limitations and authentication can either easy or super complex.


In simple terms use the Developer Studio app to create an app definition, fill in the mandatory fields and add a Personal Tab that points at your web page. 

@Steven Collier,


thanks you for your reply, it helps me which option I should choose, that there is no other option from making an App for the website.

Kindest regards