Voicemail not showing. Voicemail showing in wrong locations.

Occasional Contributor

I have 1 auto attendant and 3 call queues. Missed called for the auto attendant are not showing correctly.

 

Someone left me a voicemail and it doesn't show. I was looking through the call queues and found a voicemail. This voicemail was for the number for an auto attendant. I  went to the logs in the web site usage logs. I found the log for the call. It was for the auto attendant. How can I get the calls to show in the right place?

1 Reply

@Heimlich13 

Since the community has not yet responded to your post, you might want to seek assistance with other resources that are staffed by authorized Microsoft agents:

 

  • Ask your IT manager to open a support case or call Microsoft using the support line you were given.  Other options for business subscription admins are listed here:

Get support | Microsoft Docs

https://support.serviceshub.microsoft.com/supportforbusiness/create