Voicemail doesn't show #, only callerid

Copper Contributor

When using an AA that then goes to a call queue, that eventually goes to a voicemail that goes in a shared mailbox, the message does not have the phone #.  It has the callerid, but that isn't very useful.  "From" field is blank.  If the caller doesn't leave their phone # in the actual voicemail there is no way to find out the # of who called.  Any ideas?


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