May 18 2022 03:27 AM
Hi
I was wondering if there is any way to monitor the agent status in a voice-enabled channel.
As an owner I would expect to be able to see:
But I can't see this anywhere, and without adding the owner as a member I see no information of the agent status.
I know I could remove this option within the CQ creation, but this doesn't fit the need.
Any help would be appreciated.
Cheers
May 21 2022 02:31 AM
SolutionMay 21 2022 02:31 AM
Solution