Dec 03 2020 08:20 AM
Hi,
I am currently testing out the VMWARE TEAMS OPTIMIZATION.
Horizon View Client (with Teams Optimization enabled) : 8.0.0 (2006)
Horizon View Infrastructure : 8.0.0 (2006)
Horizon View Agent : 8.0.0 (2006)
Connecting from : Lenovo Yoga X1 (2020 model)
Several of my users have an issue where they can't use Microsoft Teams from their Horizon View Virtual Desktops for meetings.
After several tests, I have realized that if the Intel Smart Sound Technology (Intel SST - The "onboard microphone") is chosen as Microphone, the Meeting Connection does not establish.
"We're sorry-we've run into an issue"
However, if I plug in a headset either in the 3.5mm jack or USB port and use this device as Microphone, it works just fine.
Has anyone ever encountered this issue?
Thanks,
Dec 28 2020 01:31 PM
Hi Andrew,
Haven't encountered this personally. Maybe @Alexander Ivanov can provide some insight into this one with his knowledge of Teams VDI
Best, Chris
Dec 28 2020 01:42 PM
@andrewti3 So when you connect a 3,5 device to the Intel SST sound card it works, sounds like it is something between the computer and VMware that doesn't match.
When you connect a certified headset it works from Teams in VMWare VDI without any problems? Since you always should use a certified headset in Teams calls I would recommend this in the VMWare setup too.
Maybe @Alexander Ivanov got some more to say about Teams in VMWare VDI?