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Video option is disabled

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New Contributor

We have installed Teams 64 bit client in our Virtual desktop infrastructure (VDI on Win 10. Strangely Teams client is not able to detect the Web Cam attached to VDI and hence showing Video button greyed out. However 32 bit Teams client is working fine. Can someone tell me if there are some additional requirements like codecs for 64 bit client to show Video in VDI.    

3 Replies
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I think, Webcam Video Compression (optimized webcam mode) is currently available only for 32-bit apps therefore it cannot be used with 64 bit. 

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Thanks Hemant for your reply. But In laptop 64 bit is working fine. Is this limit for VDI only?

Yes, the limitation is in VDI environment. 

 

Also did you check this? 

https://docs.microsoft.com/en-us/microsoftteams/virtual-environment-teams

 

Cheers,

H,

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