Video not working when initiating a call.

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Occasional Visitor

Very frustrating issue in which I have not found a solution.

Teams Version 1.3.00.30874. It was last updated on 11/30/20.

 

10.15.7 MAC Catalina

 

If I initiate a video call with a user, I cannot see their video. They can see mine, and I can see myself. If I click on another part of the app (e.g. Activity or Teams) and their video shrinks to the top left, I can see their video and/or screen if they're sharing it.

 

This only affects direct 1-1 calls initiated from a chat and calls.

I'm using the desktop.

 

If the user calls me, I can see their video and/or screen.

1 Reply

@Jeffdag 

 

Hi, have you tried updating your Mac OS to Big Sur?