Video not playing inside desktop app anymore! However no problems on another computer!

%3CLINGO-SUB%20id%3D%22lingo-sub-2919876%22%20slang%3D%22en-US%22%3EVideo%20not%20playing%20inside%20desktop%20app%20anymore!%20However%20no%20problems%20on%20another%20computer!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2919876%22%20slang%3D%22en-US%22%3E%3CP%3EWhen%20I%20have%20issues%20they%20usually%20resolve%20when%20signing%20out%20and%20in.%20Not%20now%20%3A)%3C%2Fimg%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3EThe%20problem%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3EI%20upload%20a%20vide%20ofile%20into%20a%20channel.%20After%20submitting%20the%20message%20I%20click%20on%20the%20video%2C%20but%20in%20won't%20play%20the%20file.%20This%20is%20what%20I%20see.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22thegoodguy_0-1635927944058.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F323666i9882CD10B971D6D6%2Fimage-size%2Fmedium%3Fv%3Dv2%26amp%3Bpx%3D400%22%20role%3D%22button%22%20title%3D%22thegoodguy_0-1635927944058.png%22%20alt%3D%22thegoodguy_0-1635927944058.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3EWorkaround%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3EI%20have%20two%20possibilities%20%3A)%3C%2Fimg%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3COL%3E%3CLI%3EUsing%20another%20computer%3C%2FLI%3E%3CLI%3EOpening%20the%20video%20in%20sharepoint%3C%2FLI%3E%3C%2FOL%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22thegoodguy_1-1635927995246.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F323667iA1B55C9C2874D02B%2Fimage-size%2Fmedium%3Fv%3Dv2%26amp%3Bpx%3D400%22%20role%3D%22button%22%20title%3D%22thegoodguy_1-1635927995246.png%22%20alt%3D%22thegoodguy_1-1635927995246.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhat%20can%20I%20do%20%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2919876%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EVideo%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
New Contributor

When I have issues they usually resolve when signing out and in. Not now :)

 

The problem

I upload a vide ofile into a channel. After submitting the message I click on the video, but in won't play the file. This is what I see.

 

thegoodguy_0-1635927944058.png

 

Workaround

I have two possibilities :)

 

  1. Using another computer
  2. Opening the video in sharepoint

thegoodguy_1-1635927995246.png

 

What can I do ?

 

1 Reply

Hello @thegoodguy  Since the community has not yet responded to your post, you might want to contact Microsoft Support directly or open a case at answers.microsoft.com, where there are support agents available to help with further troubleshooting with you until your issue is resolved.