Mar 19 2020 07:05 AM
When we have a video call my team can see everyone on the call however I can only see the person actively talking during the call. I would like to be able to see all participants (we are a group of 3) at the same time. Anyone know how to change this?
Mar 19 2020 07:21 AM
SolutionHi,
Normally you should see 4 video streams, but currently there is high impact on Teams services due to high usage so I guess this is causing this problem for you. I've seen this problem more in the Teams web application than the desktop, so if you are using Teams web app try to download the desktop client. https://teams.microsoft.com/downloads
Just to be sure make sure that you haven't pinned a video stream, right click on the video and see if you can select unpin.
Mar 19 2020 07:28 AM
Mar 20 2020 03:07 PM
@Laura1750 Don't use Teams web-based. Download Teams from https://teams.microsoft.com/downloads
login with your account and you will be able to do that.
Mar 26 2020 05:09 AM
Mar 27 2020 08:33 AM
@Laura1750 I'm having the same issue, and I only use the desktop version of Teams, not the browser version. I think it may be a bandwidth issue too, as I was on a call yesterday where at the beginning I could see the thumbnail videos of 3 participants, plus my own, as someone shared their desktop, but I clicked on another tab in Teams and then came back to my call, and at that point and for the rest of the call I could only see my own video and the person speaking, and I definitely didn't change any settings or pin any of the participants.
Mar 27 2020 08:52 AM
@JennB I don't think it is an bandwidth issue. One video stream in full screen takes about the same amount of bandwidth as 4 smaller video streams. Could just be some temporary problem.
Mar 27 2020 10:06 AM
Thank you @Linus Cansby
After I downloaded the teams desktop version the video call worked as it should have!
Mar 27 2020 10:33 AM
How many participants were you able to see on the video call?@Laura1750
Apr 02 2020 01:23 PM
@Linus Cansby if there are more than 4 people on the call, is there a way to show everyone? I can see all of the participants on the call, just not their faces if they have their cameras on.
Apr 02 2020 03:00 PM
@Agallace No, not currently. An update that allows nine video streams will come.
Apr 10 2020 07:54 AM
Apr 10 2020 09:30 AM
Apr 10 2020 03:19 PM
Apr 10 2020 07:35 PM
@ADC1200 I am to see only the person spaking How can i view a 2x2 screen
Apr 11 2020 01:16 AM
Apr 11 2020 01:17 AM
Apr 15 2020 07:02 AM
Mar 19 2020 07:21 AM
SolutionHi,
Normally you should see 4 video streams, but currently there is high impact on Teams services due to high usage so I guess this is causing this problem for you. I've seen this problem more in the Teams web application than the desktop, so if you are using Teams web app try to download the desktop client. https://teams.microsoft.com/downloads
Just to be sure make sure that you haven't pinned a video stream, right click on the video and see if you can select unpin.