Video in Teams causes Surface Pro to overheat

Copper Contributor

Hi,

 

My Surface Pro has been getting really, really hot during video calls in Teams. Today it got so hot that it caused a shutdown.

 

Why is the camera so systems intensive? Can you please add a setting to allow reduced video load?

 

It seems crazy that a Microsoft product would run so poorly on a Microsoft device.

 

15 Replies
Unfortunately this is the reality we have with Microsoft Teams and Microsoft Surface Pro :-(. I also have a Surface Pro and I'm aware of this pain, but for now we don't have any news about when this performance problems are going to be solved
We had the same issue and have now moved all our users over to another brand of non MS personal device sadly. We tried no video for calls but it is a collaboration and video product so this seemed pointless.

@barrieg Similar experience for me.  We have now embargoed further purchase of Surface Pro in our organisation ( a pity as in all other regards it was a superb device.) Have currently selected the Dell 7320 Detachable, which has copied the Surface form factor, as a replacement.   Camera, mic and speakers not as good - but if it can handle the demands of Teams without everything else grinding to a halt we will probably stick with it.

Has this overheating camera/surface problem been resolved when using teams? Apparently, this happens too when using Zoom or any software that uses the camera.

 

Thanks in advance. 

Have Surface PRO 7 and sometimes get camera sw stuck. Means camera led is on and camera service consumes about 30-40% of CPU time and in short time the computer starts overheat.

 

Today, I had to switch camera on my Teams call off because of the overheating too. I see here three possible issues - not handled any of them yet unfortunately.

  • Camera driver/SW is broken
  • Teams uses camera ineffectively  (with effects disabled)
  • Effects on Camera (blur, background) overloads CPU while computing video stream during the call.

@Domokelly 

 

I decreased PL2 limit to 12W in ThrottleStop to solve this issue. 

I came here to find another solution but it is what it is.

@Domokelly 

 

I have a MS Surcface Pro 7.

My cam is also heating up extremly and causes shutdowns using MS Teams.

Both are Microsoft products, why it is so difficult to solve the probme. This is really disgusting.

Now my camera is broken, i think because of overheating.

Now i use an external webcam and deactivated the both onboard cameras (front/rear).

The notebook is still overheating around the system cam when using MS Teams.
I never ever would buy a microdoft product any more....

The worst thing is, they don't deliver a solution for their own soft/hardware problem

@zafero1975

I finally solved the problem by setting pl2 to 13 watt and pl1 to 25 watt in ThrottleStop. Pl1 time is 28 sec. ThrottleStop is in "turned off" mode and doesn't control Speed Shift epp (it is controlled by Windows) . Now my Surface works on 2.5-3GHz I don't have any throttling anymore.

I probably spent a year to realized how to correctly set it but now everything works pretty fine even in heavy apps. 

 

P. S. So, in reality the problem is that some Surface software sets pl1 to 61 watt on Windows. For example everything works correctly on Linux from the box. So, ThrottleStop just correctly sets Pl1 limit and that's it.

 

P. P. S. Please, like my answer if it helps you because it may help other users (I hope) 

Many thanks! This has helped me a lot! I did more small tuning of the CPU handling in the ThrottleStop app. That is a great tool I didn't know about. So really much appreciated.

@Marek_Vit

I'm really happy to help! It is not clear why Microsoft didn't solve the problem by themself.

Small advice - please, don't try to improve performance dramatically or significantly increase turbo time if you don't have extra cooling like water cooler etc. Because even if you won't catch throttling immediately it will happen after several minutes/hours and you won't be able to disable throttling until the tablet cool down. This values 12/25 I took from official Intel documentation, I added 1 watt to pl2 but it doesn't make sense to increase them more without extra cooling. (I tested different configurations) 

Thanks for the your reply and solution. I don't know how to do this. I downloaded the tool ThrottleStop, but not sure, which concrete settings I should select. There are too many things which i could change and don't want to crash my notebook.
I open ThrottleStop. -> Throttle is turned off by default as I understand.
Then i need to go to "TPL" settings?

Screenshot1

zafero1975_0-1718800540801.png

- I changed following parameters in blue

- to get the settings in yellow

 

Now it looks like this

zafero1975_4-1718800715928.png

 

This "Turn On" Button means, ThrottleStop is in "turned off" mode, right?!

zafero1975_5-1718800935000.png

 

 
You need to uncheck "Disable controls" and check "Sync MMIO" back. I can make a screenshot tomorrow but all other things looks fine.
Great, thank you!!!! I hope my screenshots also help others ;)

@zafero1975 

Alexander_Novikov_1-1719128004171.png

My settings. Power limit is activated because an audio editor works in a separate window.
I personally add ThrottleStop to autorun. I also noted that PL4 somehow impacts maximum frequency, so, your high value is correct!
All the best to you!

I just noted difference in our screenshots. I made a mistake. Short power should be more than long power.