Aug 18 2021 03:26 AM
Hi,
My Surface Pro has been getting really, really hot during video calls in Teams. Today it got so hot that it caused a shutdown.
Why is the camera so systems intensive? Can you please add a setting to allow reduced video load?
It seems crazy that a Microsoft product would run so poorly on a Microsoft device.
Aug 18 2021 04:23 AM
Aug 22 2021 08:11 AM
Feb 21 2022 02:19 AM - edited Feb 21 2022 02:25 AM
@barrieg Similar experience for me. We have now embargoed further purchase of Surface Pro in our organisation ( a pity as in all other regards it was a superb device.) Have currently selected the Dell 7320 Detachable, which has copied the Surface form factor, as a replacement. Camera, mic and speakers not as good - but if it can handle the demands of Teams without everything else grinding to a halt we will probably stick with it.
Mar 14 2023 09:07 PM
Has this overheating camera/surface problem been resolved when using teams? Apparently, this happens too when using Zoom or any software that uses the camera.
Thanks in advance.
Mar 21 2023 01:51 AM
Have Surface PRO 7 and sometimes get camera sw stuck. Means camera led is on and camera service consumes about 30-40% of CPU time and in short time the computer starts overheat.
Today, I had to switch camera on my Teams call off because of the overheating too. I see here three possible issues - not handled any of them yet unfortunately.
Oct 10 2023 09:30 AM
I decreased PL2 limit to 12W in ThrottleStop to solve this issue.
I came here to find another solution but it is what it is.