Video Freezes 10 minutes into a Teams Meeting.


I have a user that is using an external camera for Teams.  She will be able join the meeting no problem.  However, 10-15 minutes into the meeting, her video will freeze up.  She unplugs the camera and plugs it back in, that will work for about 10-15 minutes also.  Audio is fine, everyone can hear her and she can hear them.  We tried different camera and a new usb extension cable.  Anything else I could try?  

1 Reply
Hi, you should collect the Teams logs here and send them to the official support for proper analyze. If you're not an IT administrator yourself reach out to them to create a support ticket with Microsoft.