* Very slow to connect to a meeting *

%3CLINGO-SUB%20id%3D%22lingo-sub-2088179%22%20slang%3D%22en-US%22%3E*%20Very%20slow%20to%20connect%20to%20a%20meeting%20*%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2088179%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20issue%20started%20roughly%20a%20few%20weeks%20ago%20and%20is%20only%20affecting%20a%20few%20devices.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhen%20we%20try%20to%20join%20a%20Teams%20meeting%20on%20affected%20devices%2C%20it%20takes%20approximately%2020-30%20seconds%20for%20the%20meeting%20initial%20window%20to%20appear.%20Then%20when%20we%20hit%20Join%2C%20again%20another%2020-30%20seconds%20before%20the%20application%20responds%2C%20and%20the%20video%20connection%20is%20established.%20At%20this%20point%2C%20we%20are%20able%20to%20see%20and%20hear%20the%20joined%20participant.%20The%20participant%2C%20however%2C%20will%20not%20be%20able%20to%20hear%20us%20from%20the%20affected%20device%20but%20the%20video%20will%20be%20working%20fine%2C%20then%20another%2020-30%20seconds%20later%20the%20audio%20kicks%20in%20and%20everything%20works%20fine.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20behaviour%20has%20been%20consistent%20for%20several%20weeks%20and%20waiting%20about%202%20minutes%20to%20join%20every%20meeting%20is%20quite%20frustrating.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhat%20we%20have%20tried%20so%20far%3A%3C%2FP%3E%3CP%3E-%20reinstalling%20the%20O365%20suite%20including%20Teams%3C%2FP%3E%3CP%3E-%20switching%20from%20the%20office%20LAN%20and%20firewall%20to%20a%20mobile%20hotspot%20to%20eliminate%20internet%2Fedge%20security%20issues%3B%20no%20effect%3C%2FP%3E%3CP%3E-%20disabling%20the%20host%20anti-virus%2Fanti-malware%20suite%3B%20no%20effect%3C%2FP%3E%3CP%3E-%20I%20am%20not%20able%20to%20identify%20anything%20relevant%20in%20Event%20Viewer%2C%20but%20if%20anyone%20has%20suggestions%2C%20please%20advise.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnyone%20else%20experiencing%20this%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESincerely%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2088179%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Occasional Visitor

This issue started roughly a few weeks ago and is only affecting a few devices.

 

When we try to join a Teams meeting on affected devices, it takes approximately 20-30 seconds for the meeting initial window to appear. Then when we hit Join, again another 20-30 seconds before the application responds, and the video connection is established. At this point, we are able to see and hear the joined participant. The participant, however, will not be able to hear us from the affected device but the video will be working fine, then another 20-30 seconds later the audio kicks in and everything works fine.

 

This behaviour has been consistent for several weeks and waiting about 2 minutes to join every meeting is quite frustrating.

 

What we have tried so far:

- reinstalling the O365 suite including Teams

- switching from the office LAN and firewall to a mobile hotspot to eliminate internet/edge security issues; no effect

- disabling the host anti-virus/anti-malware suite; no effect

- I am not able to identify anything relevant in Event Viewer, but if anyone has suggestions, please advise.

 

Anyone else experiencing this?

 

Sincerely,

 

1 Reply
Hi!
So first of all, what are the devices and is there any common correlation between those devices? Sounds to me after describing that this is a device issue! Have you updated all drivers on those machines etc?

Adam