Jan 22 2021 11:40 AM
Jan 22 2021 11:40 AM
This issue started roughly a few weeks ago and is only affecting a few devices.
When we try to join a Teams meeting on affected devices, it takes approximately 20-30 seconds for the meeting initial window to appear. Then when we hit Join, again another 20-30 seconds before the application responds, and the video connection is established. At this point, we are able to see and hear the joined participant. The participant, however, will not be able to hear us from the affected device but the video will be working fine, then another 20-30 seconds later the audio kicks in and everything works fine.
This behaviour has been consistent for several weeks and waiting about 2 minutes to join every meeting is quite frustrating.
What we have tried so far:
- reinstalling the O365 suite including Teams
- switching from the office LAN and firewall to a mobile hotspot to eliminate internet/edge security issues; no effect
- disabling the host anti-virus/anti-malware suite; no effect
- I am not able to identify anything relevant in Event Viewer, but if anyone has suggestions, please advise.
Anyone else experiencing this?
Jan 23 2021 12:05 AM
Jul 12 2021 02:09 PM
Me too. Brand new laptop Dell Latitude 7300 running brand new install of Windows 10
Reinstalled Microsoft Office 365, and Teams and still takes over 2 minutes at "connecting..." then the video appears and have to wait another 30 to 45 seconds for audio to kick in
Aug 03 2021 03:15 AM
Aug 09 2021 08:56 PM
Has anyone found a solution to this problem.
I am experiencing exactly the same issue. I am using a Lenovo Thinkpad X1 Gen 9.
I have installed the latest BIOS and made sure all the drivers have been updated. I have re-installed Teams, cleared app data, unchecked setting for read receipts and Disable GPU hardware acceleration, etc etc and I am still having this issue.
Please help. I have to join every meeting three minutes earlier so that I can have video and audio ready by the time others join. I am also not able to accept phone calls in time, but can answer from the mobile app.
Aug 10 2021 12:18 AM
Aug 10 2021 12:44 AM
I actually discovered the problem. After performing all the steps I previously noted, the only thing I hadnt done was check every peripheral I had connected to my laptop. So I proceeded to disconnect everything and found that Teams connected without the lag. One at a time I started to connect all peripherals. Eventually I reconnected my Headset. Immediately the lagging started to occur. Culprit found.
Hopefully this helps you also.
Aug 12 2021 05:32 AM
Aug 12 2021 05:37 AM
Aug 12 2021 06:18 AM
Nov 23 2021 12:37 PM
I've had the same issue for about 6 weeks on my 2021 Dell XSP13. Teams takes a long time to start up the audio/video and connect, particularly on the first meeting of the day. Also seeing unusual buffering when streaming music and videos. Buffer and latency grow until content stops playing. This happens across all browsers and streaming apps. Not sure if the streaming lag is related to the Teams lag, but they started at the same time, and none of this happens on my Android phone, only on the Dell Win 10 laptop. No issues with internet connectivity or bandwidth.
Nov 23 2021 04:41 PM
Nov 24 2021 02:24 AM
Hi @Jens_Chr , was it Jabra who confirmed the problem was with intel drivers? Apart from running meetings without one of these devices connected, is there any other workarounds? We have had a Microsoft ticket open for nearly 4 months now, as this effects around 50% (or more) of our users unfortunately. Thanks for updating us though!
Nov 24 2021 02:32 AM
I solved the problem with the Jabra/Teams on my Dell XPS 13 running WIN11 by reinstalling the following drivers available on the Dell Website.