For our support desk, we currently use a software phone that integrates with the helpdesk software we use but it's expensive given how few calls we get.
Has anyone setup their helpdesk telephone number to call a group in Teams instead, how has it worked out and how does the pricing work? I know that as we are on E3 pricing for office 365 we need to buy an add-on (presumably per person) and then find a provider for "direct-routing" the incoming calls (which is where pricing gets very confusing as we have a few incoming numbers distributed around the globe/business-area)
I am hesitant to initially speak to telecoms company as they are a little "full-on" and I'd like some facts first!
I have tried research online but telecoms company seem eager to get you to talk to sales rather than give you the info!
@Rob Ellis The phone numbers are really just for the low-volume of call we have of people chasing tickets, so we just need to find a friendly telecoms company that does direct-routing and clear-pricing.