Using Microsoft Teams with limited licenses

%3CLINGO-SUB%20id%3D%22lingo-sub-362579%22%20slang%3D%22en-US%22%3EUsing%20Microsoft%20Teams%20with%20limited%20licenses%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-362579%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20have%20been%20asked%20to%20switch%20from%20Skype%20for%20Business%20to%20Microsoft%20Teams.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhen%20trailing%20this%20service%2C%20we%20have%20come%20across%20an%20issue%20with%20users%20within%20our%20organisation%20that%20have%20limited%20licenses%20(e.g.%20only%20Exchange%20plan%201).%20We%20require%20to%20enable%20these%20users%20to%20use%20the%20free%20Teams%20option%20(for%20meetings%20only).%20They%20are%20unable%20to%20sign%20up%20to%20the%20free%20service%2C%20as%20they%20already%20belong%20to%20an%20Office%20365%20tenancy%20and%20get%20prompted%20to%20upgrade%20their%20subscription.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThere%20does%20seem%20to%20be%20a%20Teams%20trial%20add-on%20that%20seems%20to%20help%20with%20this%20situation%2C%20but%20we%20get%20an%20error%20when%20trying%20to%20apply%20it%20to%20our%20account.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-center%22%20image-alt%3D%22Untitled.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F86053i970547D815FDC87C%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20title%3D%22Untitled.png%22%20alt%3D%22Untitled.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EUnless%20this%20is%20resolved%2C%20we%20are%20unable%20to%20proceed%20in%20using%20the%20service.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20help%20would%20be%20great.%20Thank%20you.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-362579%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdoption%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMeetings%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-362634%22%20slang%3D%22en-US%22%3ERe%3A%20Using%20Microsoft%20Teams%20with%20limited%20licenses%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-362634%22%20slang%3D%22en-US%22%3E%3CP%3EThose%20licences%20don't%26nbsp%3Bqualify%20for%20the%26nbsp%3B1-year%20free%20trial%20by%20the%20looks%20of%20it%2C%20it's%20mostly%20aimed%20at%20'Office%20365%20Business'%20users%20who%20don't%20have%20Teams%20included%20and%20can%20benefit%20from%20this%20trial%2C%20whereas%20all%20the%20other%20%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Foffice365%2Fservicedescriptions%2Foffice-365-platform-service-description%2Foffice-365-platform-service-description%22%20target%3D%22_self%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Erelevant%20plans%3C%2FA%3E%20already%20include%20Teams.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%22%3CEM%3EUsers%20who%20do%20not%20have%20an%20Office%20365%20license%20that%20includes%20Teams%20can%20initiate%20the%20Microsoft%20Teams%20Commercial%20Cloud%20Trial%20offer.%20For%20example%2C%20if%20a%20user%20has%20Office%20365%20Business%20(which%20doesn't%20include%20Teams)%2C%20they%20are%20eligible%20for%20the%20trial.%3C%2FEM%3E%22%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fsupport.office.com%2Fen-us%2Farticle%2Fi-d-like-to-sign-up-for-teams-free-but-i-can-t-why-b77286e2-b875-4e9b-8b94-540269ddccd2%22%20target%3D%22_self%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3EI'd%20like%20to%20sign%20up%20for%20Teams%20free%2C%20but%20I%20can't.%20Why%3F%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-gb%2FMicrosoftTeams%2Fiw-trial-teams%22%20target%3D%22_self%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3EManage%20the%20Microsoft%20Teams%20Commercial%20Cloud%20Trial%20offer%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYou%20may%20have%20to%20consider%20upgrading%20these%20users%20with%20at%20least%26nbsp%3BOffice%20365%20Business%20Essentials%2C%20which%20would%20provide%20ongoing%20access%20to%20Teams%20at%20a%20small%20cost%20increase.%20There%20is%20also%20Office%20365%20F1%20for%26nbsp%3BFirstline%20Workforce%20if%20that's%20at%20all%20relevant%2C%20which%20also%20includes%20Teams.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Contributor

We have been asked to switch from Skype for Business to Microsoft Teams.

 

When trailing this service, we have come across an issue with users within our organisation that have limited licenses (e.g. only Exchange plan 1). We require to enable these users to use the free Teams option (for meetings only). They are unable to sign up to the free service, as they already belong to an Office 365 tenancy and get prompted to upgrade their subscription.

 

There does seem to be a Teams trial add-on that seems to help with this situation, but we get an error when trying to apply it to our account.

 

Untitled.png

 

Unless this is resolved, we are unable to proceed in using the service.

 

Any help would be great. Thank you.

1 Reply
Highlighted

Those licences don't qualify for the 1-year free trial by the looks of it, it's mostly aimed at 'Office 365 Business' users who don't have Teams included and can benefit from this trial, whereas all the other relevant plans already include Teams.  

 

"Users who do not have an Office 365 license that includes Teams can initiate the Microsoft Teams Commercial Cloud Trial offer. For example, if a user has Office 365 Business (which doesn't include Teams), they are eligible for the trial."

 

I'd like to sign up for Teams free, but I can't. Why?

 

Manage the Microsoft Teams Commercial Cloud Trial offer

 

You may have to consider upgrading these users with at least Office 365 Business Essentials, which would provide ongoing access to Teams at a small cost increase. There is also Office 365 F1 for Firstline Workforce if that's at all relevant, which also includes Teams.