Using Dial by Name - 2 Users with the same name

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Senior Member

We use Dial by Name as part of our Auto Attendant call flow.  My problem is I have 2 users with the same name.  The auto-attendant says "Press 1 for John Smith.  Press 2 for John Smith".  Anyone have a fix for this?

1 Reply
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Are you able to differentiate the user principal name in the resource account? @Ryan Gauthier   Either using a middle initial or a department (John Smith - accounting, John Smith -HR, John R. Smith, etc)?