Users not receiving 'Comments' notifications on Planner Tasks (Teams)

Copper Contributor

Teams users aren't receiving notifications when someone else sends a comment on a task that is assigned to them. This is problematic.

 

As far as I can see there aren't any settings that directly link to this. 

14 Replies

@Raphy_Mendoza Hello Raphaela, have you verified all the available settings? If you go to https://tasks.office.com/ you can customize your settings and also view/edit the 'Plan settings' from within the plan, depending on permissions. 'Settings' is found at the top right corner. Choose 'Notifications'. Plan settings are located under the menu bar (...) in Planner.

 

View this table as well. You'll get there if you click on 'Learn more' from the notifications.

https://support.office.com/en-us/article/stay-on-top-of-tasks-and-plans-with-email-and-notifications...

 

 

@ChristianBergstrom I've look at all of these, and there are no notification settings that directly relate to task comments. 

 

Screenshot 2020-05-26 12.05.43.png

 

 I looked at the table many times, none of those things relate to task comments. 

@Raphy_Mendoza Hello again! Well, I hear you. Just tried it out and the behavior is far from good. To get a notification that someone has commented on a task that you are assigned you need to have made a comment on your own task previously to that.

 

But this is not happening in Teams, so please vote here for a improved notifications behavior for Planner

https://planner.uservoice.com/forums/330525-microsoft-planner-feedback-forum/suggestions/11444235-em...

@ChristianBergstrom on my side, it's very strange ...

 

My main account doesn't receive any notifications in Teams, only by email. If I create a task with another account and assign to me, no Teams notifications. If I create a task from my account and assign it to someone else, Teams notification is ok for the someone else !

 

But one thing is strange: when the task is created by me, two comments are there: one for the creation and another for assignment. When task is created by someone else, only one comment related to creation is there.

 

Perhaps it's linked to the fact that I have a TAP account ?!

 

Another strange behavior is that when I add the planner as app (left bar), if I click on "Block", reopen the menu, "Block" option is still there, I was expected to see "Unblock" ...

@MikolFr 

 

OI agree, this is not good.

 

Eample:

 

A task in Planner is assigned to Werner and Sandy in my team. When adding a comment to the task, I receive a notification, and so does the complete team. However, Werner and Sandy do not receive the note.

 

In my opinion, the "Assignee" of a task should be notified if comments are written on the task. The one that is writing the comment do not need to receive any notification.

@ChristianBergstrom 

 

Hi, I think this would be a really useful feature. It seems obvious that those who are assigned tasks should receive notifications when comments are made on it (or at least have the option to).

 

We use Planner for managing multiple matters, and commenting on tasks is a very efficient way for team leaders to communicate with support staff. Are there any plans to have this feature integrated? 

Hello, it's been some time since my previous post and I've learned that this actually was the default behavior a couple of years ago (being turned off due to customer feedback). That is everybody received comment notification emails in their inbox for tasks they had never commented on.

From my point of view it would have been great with a end-user option so you can choose, like a toggle or checkbox as for the other group settings, instead of have to comment on it.

Adding some links.

https://support.microsoft.com/en-us/office/comment-on-tasks-in-microsoft-planner-fd4aedde-7785-4cd0-...

https://support.microsoft.com/en-us/office/planner-notifications-in-teams-8998a099-0265-4b69-93b0-02...

https://support.microsoft.com/en-us/office/manage-planner-notifications-f6a32f83-058d-4f39-988d-8a2e...

https://support.microsoft.com/en-us/office/reset-who-receives-email-notifications-on-comments-for-a-...

@ChristianBergstrom 

Hello, we are having the same issue. Even if somebody is assigned a task in planner, they are not receiving a notification for comments. The only time it seems people receive comments is if they have commented themselves. This is very annoying but the best temporary solution we have found is to have anyone who wants notifications to make a comment as soon as the task is assigned. Even just to say 'commenting for notifications.'

The current way the notifications are generated from comments is a joke.

So is the lack of hyphenation, lin
e brakes can c
ome in v
ery strange wa
y!

@Hugo_Carlen 

Agreed! For how big Teams is this is a huge flaw. Terrible!

@ChristianBergstrom do you perhaps know if there are any other forums that we can log this issue with that @DRoyer raised on 5 April 2022 in regards to not getting notifications unless you have comments on a task? It is a great annoyance for our business as well as things get missed if you forget to comment on a task each time you are added to something. Thanks!
Hello,
We are now getting pressure from senior management asking us to provide and support another platform mainly because they know they will not get notifications if they use Teams Planner for task management.
Has anyone seen a change or roadmap item which could let us think that Microsoft is working something about this limitation?

We are having this same issue. I know it has been going on for years. Does anyone know if they made a fix in teams?

 

Before we move too far into use Tasks and Planner to manage our tracking we will need this feature where the people making comments get notified. 

 

thanks

@lorifrederick 

Unfortunately I can confirm that nothing is improved.

 

a year ago I was part of some customer forum and was interviewed, but they only asked about the background images that they were about to launch - the basics is still missing so you do not get notifications if someone write a comment to your task (if you have not first written a comment)